Good Bye!!!

After 2 awful years, I'm finally giving you guys the boot. I wanted to upgrade my contract until the following occurred:<br> 15/10-Lady at upgrades couldn't stand being asked questions. I asked to cancel and she told me to hold on. Holding on while working, I don't know how much time passed until I realised she hung up on me.<br> 15/10-Called again and spoke to a lady in retentions who said she apologises for the poor service and to keep me as a customer, she would give me a contract of my choice with 6 months free subscription. She also said she would try to customize a contract for me but she would need to speak to her team leader to approve. She never got back to me.<br> 19/10-Spoke to Pretty in retentions who said she will follow up for me. She called back in the afternoon to say she hasn't received feedback yet and that she will call me today<br> 20/10-Called this afternoon, she didn't even take my call, just told the lady I spoke to to tell me there was no feedback.<br> I am so happy I didn't wait to put in my notice. It's poor service that gives your company a bad name and loses you customers like me who are willing to pay premium prices for premium goods. I should never have left MTN. Cheers!