Going the extra mile, with a smile.

We (my sister and I) were looking for a new service provider. Pelma form Cell C the Grove helped us that day. She has been assisting us for more than a month, as we had problem when we wanted to leave our previous service provider because they never cancelled our contracts or released our numbers, only after 3 weeks,numerous phone calls and multiple visits, did they deem us important enough as customers to actually help us.Pelma has been corresponding with me since April, keeping me updated and waiting patiently for our contracts to be released from the old service provider, she contacted me at least 3 times a week and vice versa regarding our contracts and the phones and the availability etc.She was almost more excited that us about the fact that we got our phones (27 May 2015). It has been a month of struggling with service providers and call centers and I am glad to say that since starting the process of opening a contact with Cell C has it been smooth sailings. The people (Sikumbuzo) in the Social Media department also bent backwards toassist me.I would really appreciate it if they got the recognition that they deserv,especially in the time were bad service is the norm in SA.