ZP
Zachary P

1 reviews | Active since Jan 2021

09 Feb 2021, 07:58

Going on four months of Nothing with CELLC. Lies apon lies and service beyond bad. They would make good politicians.

So it's approaching a month since I last posted here about this useless company. STILL NO FOLLOW THROUGH WITH THEM FIXING MY INTERNET. This marks about four months of them saying they are going to be in contact and then nothing! I have sent a letter to consumer protection and ICASA which I will follow up with today. If you want to save yourself a world of pain DO NOT USE CELLC. They lie, and refuse to help their consumers so they can keep charging. I have been wrestling these issues for four damned months! I take a contract with the sales persons promise being that it is good connection. It's not. Moses Mo***eng initially dealt with me and I had them look at my account after he "helped". He said he esculated it and all that, but there is no esculation of it. Or any communication of it to his seniors. That man should not be working in consumer care. In fact the entire company just does not care.

0
Replies (3)
Cell C
Cell C's reply09 Feb 2021, 08:13
Official
Dear Mr. Parkinson

Thank you for reaching out to Cell C.

Please accept our sincere apology for the service you have experienced from us. Our team will be in touch to assist with the network issue you're experiencing.

^NZ
ZP
Zachary P's update11 Feb 2021, 17:32
Reviewer Update
Well. Would you look at that. I still cannot watch Netflix and can you guess what else? Nobody has contacted me! Month four now of CELLC not sorting their issues out. How can I be paying so much for a service I can't deliver and customer care that doesn't care? Or shall I say what customer care?
Cell C
Cell C's reply12 Feb 2021, 08:26
Official
We apologise for the delay in resolving your query.
 One of our consultants will contact you today.

^NZ