Go with ANY other network!!!!

Don't waste your time or money - I know I wish I hadn't... it's a long story but worth the read if you are considering moving to Cell C.

I was looking to move cellphone providers, so I researched options with different providers, went in &asked many questions. Made sure I could keep my number, there were no setup or cancellation fees, it was month to month, it wasn’t a limited time offer & could be cancelled at any time…

31.03.23 - After reviewing, I decided to go with Cell C, seemed the best option. Went into Hemmingways, they didn’t have any sim cards so couldn’t assist. 3.04.23 - Went again to Hemmingways. Nicole assisted & suggested that they port the number first, which they did (request my number be moved Vodacom to Cell C). 5.04.23 - Again went into Hemmingways, I was told it would be a vey quick & seamless process. Sat there for 1 hour only to find out that now the Pinnacle 2 option was not available on their in store system. (DESPITE ME ASKING ON THE 31st March if the deal was for a limited time, I was assured it was not). Helpdesk advised I will have to do it online as it is now only available online. Rush back to work, still not setup. 6.04.23 - Went online and activated the pinnacle 2, which you have to pay immediately for. Pro-rata amount deducted from my account, however no voice minutes or data activated. Called the helpline twice, first call lasting just under 18 minutes & the second 10 minutes. The Help center played tennis with my call both times, they literally transferred me from department to department where I had to explain the entire story EVERY time. I also explained that I had just been transferred from that department & they couldn't assist, this was how it carried on. In the end, they advised there is nothing they could do. But quite frankly it was obvious they didn't care. I thought perhaps I just got the wrong people & if I tried again, surely someone would be able to assist, however the second call was no different to the first. The only suggestion they could make was to wait until the next day, maybe then it will load what I paid for. 8.04.23 - Easter Saturday - still no data or voice minutes loaded. I go back into Hemmingways, surely they will be able to assist. Assisted again by Nicole, who called the helpdesk…. & what do you know they too play tennis with her call & can't assist in any way. She called head office, who too were unable to assist, something about being offline. Nicole apologizes & says she is sorry but they will probably have to refund the money but she can't assist me at this point. I told her that wasn't good enough. She then called her manager who was not working that day & they too did not care, can't do anything. I expressed my dissatisfaction, she then offered to top up my phone with 300MB 20 minutes of calls to any network, out of her own pocket. Must be horrible working for a company that is so useless that you literally have to pay for the incompetence if you work for them!!! She said she would follow up & let me know what was happening. 18.04.23 - Haven't heard from Cell C, so I send a whatsapp message with the details. It is read however no one responds. 19.04.23 - Call Hemmingways Cell C, Nicole is not in, so a gentleman tries to assist me & he says he needs to contact the credit check department to find out what is going on & he will get back to me. He calls me back within 5 minutes, but is not able to assist & his suggestion is that I contact the very unhelpful helpdesk. I ask for the CEO Complaints line number that I happened to notice when I was there last… 11.45am - First attempt at calling the CEO complaints line - Automated answering please hold while your call is transferred & please stay on the line afterwards to rate the call. Just transfers me to the rate the call. 11.48am Second attempt - Automated answering system, hold & then I can hear two people talking to each other, but they don't answer me. After trying to get them to talk to me for about a minute I give up & hang up. 11.50am Third time has got to be the charm right?! On hold for 12 minutes, at which point I give up. SO SAVE YOUR MONEY & TIME – go with any other network!!!!!!