1 reviews | Active since Jan 2016
GloCell complaint
<p>My account was migrated from Autopage to Glocell in Feb of this year.</p> <p>except for a Tariff/plan migration I have never signed for an upgrade or contract extension.</p> <p>I know that my contract with Autopage was expiring this year. </p> <p>However, when I advised Glocell that I was would not be renewing my contract but that I would be retaining my number as prepaid, I was informed that my contract terminates in May 2018.</p> <p>This implies that I signed a new contract in May 2016 which I did not.</p> <p>please can you assist resolving this matter as Glocell do not respond </p>
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
11 August.
INo response from Glocell.
In desperation I logged this complaint with Cell C as this shoddy service reflects poorly on the Cell C brand.
Cell C ... Please resolve as the company to whom you hand my account has messed
11 August.
INo response from Glocell.
In desperation I logged this complaint with Cell C as this shoddy service reflects poorly on the Cell C brand.
Cell C ... Please resolve as the company to whom you hand my account has messed
Glocell never contacted me.
i however went into the Cresta branch to check Status.
There has been some progress in that the term has now been changed to I think Feb 2017 instead of September 2018.
i am disputing this as the term end date is definitely November 2016.
I know this to be a fact because I took this contract with an S5 handset.
At the same time I took a Vodacom airtime only contract for my daughter also with Autopage.
Vodacom have checked their migration records and have confirmed this.
CELL C. .... Please assist as I am not getting satisfaction with Glocell.
Glocell never contacted me.
i however went into the Cresta branch to check Status.
There has been some progress in that the term has now been changed to I think Feb 2017 instead of September 2018.
i am disputing this as the term end date is definitely November 2016.
I know this to be a fact because I took this contract with an S5 handset.
At the same time I took a Vodacom airtime only contract for my daughter also with Autopage.
Vodacom have checked their migration records and have confirmed this.
CELL C. .... Please assist as I am not getting satisfaction with Glocell.