Given phone with incorrect IMEI number

I took a contract phone with Cell C on the 25th September 2013 in Boardwalk(Richard's Bay) and the lady that helped me with the papers is Sdu Msweli. We did the documentation and she gave me the phone which I signed for and upon opening the box, she found that it had a problem and had to change it and gave me a new phone. The IMEI number on the system is *** and the IMEI number that I signed for is ***. She obviously didn't update it in the system because when I needed to take my phone to Samsung I discovered that the IMEI numbers are not the same. This is NOT MY FAULT THAT SHE DIDNT UPDATE THE SYSTEM.<br> <br> I need to take my phone to Samsung for repairs and they said they cant help me as the IMEI numbers dont correspond. I went to the store and spoke to the manager Thabile and she said that they cant help me. If your staff member is *********** with her work then it is NOT my fault and also shouldnt be my problem. <br> <br> Can you investigate and sort this out ASAP as I need to send my phone to Samsung for repairs. <br> <br> Regards<br> Sisa