GIVE MY MONEY BACK

So this is the second review.. After my first query has been resolved on hellop and cell confirmed no debit order in December and January wills be deducted off my account... Guess what happens? My debit order goes off, then this morning I call cell c customer services where the agent knows nothing about the resolution of the query and wants to put me back to repairs. Comon guys this is. Not on. There is no communication within your departments. I really feel like canceling this contract. PLEASE I WANT MONEY BACK. I spoke to Mpho at cell c or hello peter not sure and Ref is ********** 55