Give me my number back!

I am so angry and sad at the ineptness of this cell network.

I have been away since December 2019 and upon my return, I tried to do a sim swap on my number which I have had for 10 years. I first went into a branch and was told their was no usage in the past three months so they could not do security verification I needed to phone the call centre. The call centre said the same thing and was then referred to the branch!

I decided to try the branch again and this time call the call centre at the branch and no one was able to assist me.

I have had that number for 10 years! Originally as a Vodacom number but then made, what I can now see as a mistake, the decision to port to Cell C. ALL I WANT IS MY NUMBER BACK - THE ONE THAT IS RICA IN MY NAME AND ID. How can it be this difficult!