Giga 20 smartdata cannot be used between 00:00 and 06:00
<p>After midnight I was using Internet when my midnight data was finished. I tried purchusing some more data but it turns out that cell c wasp service was down or something since I tried the transaction through *147# numerous times. </p> <p> </p> <p>Since I still had smart data of about 2GB I decided to continues . Later all of a sudden my internet was no longer loading. I checked connection and everything was fine. Now when I check balance I find that my monthly usage is maxed to R500. When I checked earlier it was only about R34 used on the usage. </p> <p> </p> <p>I called customer care, my reference is ***. Since this is weird I asked for the contact details of the department that will handle my issue. This morning I took liberty of contacting technical department at 084 155 555. First lady left me hanging after arrogantly telling me about waiting time , second landy Yolanda complained about waiting time. I asked for supervisor, she said I should hold for Tshepo Selokela, about 10min later Thabane Zakwe answered. </p> <p> </p> <p> </p> <p><span style="font-family: 'Avenir W01';">Thabane promised to check my account. He came back telling me that peak data epires at midnight. I asked him to send me an email detailing the billing he is claiming. I am still waiting for the email. </span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">I would like to know if I am wrong or right?</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">It is also important to note that this is the second time I am having a billing encouter with cell c. </span></p> <p> </p> <p> </p> <p> </p>
We have referred this matter to one of our consultants to contact you and assist with this matter. Do expect communication.
Regards
Cell C | PN
We have referred this matter to one of our consultants to contact you and assist with this matter. Do expect communication.
Regards
Cell C | PN
Of course as a customer I am honoured you do not have my contact.
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Of course as a customer I am honoured you do not have my contact.
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