Giga 20 or rather Giga 00

Besides the fact that I have not been able to use the data bundle I have bought... I have yet to get a response from 5 attempts to the customer service centre. I have mailed, left a voice recorded query and no reply, when I finally got to a technician, in a chaotically noisy call centre, he sent me incorrect settings and failed to call me back after 30 min as he suggested he would to see if I had solved my problem. <br> <br> For 2 weeks now I have been trying to use my new giga 20 data bundle to work, play games and to surf the internet. I received the sim and put it in my microsoft phone which is also under a cell c contract. I asked the sales person if this setup would work and at what speed it would go and she said yes it can reach up to 6 or 10 megs. Yet I play with 999 ping and the speed test website cant even launch, never mind my emails and Facebook.<br> <br> I then resorted to calling a friend over and he connected my PC to his MTN sim and it worked perfectly. <br> If this can not be resolved I have been sold a product under false pretenses and would like to cancel my contract immediately, in order for me to move to MTN or any other who actually deliver data services.