DP
Deashini P

1 reviews | Active since Oct 2013

06 May 2015, 08:29

Getting to tired of it

I have been a Cell C customer for 3 years now, always make my payments and making referrals to friends and family to move to Cell C, Regretting that decision now. <br> However for the last 3 days i have had the worst Cellphone network signal, My messages don't go through, i cannot connect to my Internet, I am not receiving any phone calls only messages to say that I have missed calls. <br> <br> I have complained about this before and the only response i have received was that i must fill out a form about where the incident took place and how it happened and when it happened, i spend most of my day teaching, where do i have the time to begin this form filling out process. <br> seriously I cant even make phones because it always says call failure. <br> <br> I love that they cant make sure the customers are happy with their service they provide but the always make sure they receive their payment on time and constantly remind you if it is late. I mean whats the point of me paying for this service if i am not receiving the connection. <br> <br> I am actually getting tired of it. <br>

0
Replies (1)
Cell C
Cell C's reply06 May 2015, 08:34
Official
Hello Baubli ,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | VM