MN
Maralize N
1 reviews | Active since May 2022
22 Jan 2025, 20:36
Getting penilized for Un autorised deduction and not paying on time after there app informed that the payment was received
Cellc is penilized me after I requested that they do not deduct the money on the 27 Decmber. I called in 3 times and they still did the deduction. I will not pay the penalty as this is an cell c error. I only receive my salary on the end of the month and dit the payment though there app. I called in and was informed that the payment is showing. They accepted me to pay R575 instead of 505. My money was paid on time. Cell C is not trustworthy to deduct money from my account as they do not follow the contact agreement of only deduct on the end of the month. I will not pay the penalty. As long as I pay on the day the money is due you can't penilize me
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Replies (3)0
Replies (3)
Cell C's replyOfficial
22 Jan 2025, 21:05Dear Maralize Noordman,
We sincerely apologize for the inconvenience and frustration caused by this matter. We understand your concerns regarding the unauthorized deduction and the penalty app****.
To resolve this issue, we will escalate your query to our support team for further investigation. They will review your case thoroughly and work toward providing a satisfactory resolution.
Thank you for your patience and understanding.
Kind regards,
Cell C | GM
We sincerely apologize for the inconvenience and frustration caused by this matter. We understand your concerns regarding the unauthorized deduction and the penalty app****.
To resolve this issue, we will escalate your query to our support team for further investigation. They will review your case thoroughly and work toward providing a satisfactory resolution.
Thank you for your patience and understanding.
Kind regards,
Cell C | GM
Cell C's reply22 Jan 2025, 21:05
Official
Dear Maralize Noordman,
We sincerely apologize for the inconvenience and frustration caused by this matter. We understand your concerns regarding the unauthorized deduction and the penalty app****.
To resolve this issue, we will escalate your query to our support team for further investigation. They will review your case thoroughly and work toward providing a satisfactory resolution.
Thank you for your patience and understanding.
Kind regards,
Cell C | GM
We sincerely apologize for the inconvenience and frustration caused by this matter. We understand your concerns regarding the unauthorized deduction and the penalty app****.
To resolve this issue, we will escalate your query to our support team for further investigation. They will review your case thoroughly and work toward providing a satisfactory resolution.
Thank you for your patience and understanding.
Kind regards,
Cell C | GM
MN
Maralize N's updateReviewer Update
23 Jan 2025, 12:20Cell c keep on using the excuse that they did send sms out informing me that they are going to do a Earley deduction. Please take note Cell c on your sms it also state that is you do not accept please contact cell c and they will correct it on the system this did not happen everytime, i was informed that cell c will listen to my recordings if there was recording the system would have showed that I the client did not accept the change,. Therefore the client can not be penilized for cell c error.
Hallo Peter can you please step in as noting is getting resolved with Cell C and I will not pay the penalty fee as this is not my fault
Hallo Peter can you please step in as noting is getting resolved with Cell C and I will not pay the penalty fee as this is not my fault
MN
Maralize N's update23 Jan 2025, 12:20
Reviewer Update
Cell c keep on using the excuse that they did send sms out informing me that they are going to do a Earley deduction. Please take note Cell c on your sms it also state that is you do not accept please contact cell c and they will correct it on the system this did not happen everytime, i was informed that cell c will listen to my recordings if there was recording the system would have showed that I the client did not accept the change,. Therefore the client can not be penilized for cell c error.
Hallo Peter can you please step in as noting is getting resolved with Cell C and I will not pay the penalty fee as this is not my fault
Hallo Peter can you please step in as noting is getting resolved with Cell C and I will not pay the penalty fee as this is not my fault
Cell C's replyOfficial
23 Jan 2025, 12:36Dear Maralize Noordman,
Thank you for getting back to us and sharing your current experience.
As discussed during our call, we are currently working to obtain the recording from your previous contact regarding the dispute over the early debit order. If the recording verifies that you did not authorize the change, we will ensure that you are not responsible for the penalty fee.
We appreciate your patience as we conduct the necessary investigation. Please be assured that we are committed to assisting you and will take appropriate corrective measures based on our findings.
Regards,
Cell C | TN
Thank you for getting back to us and sharing your current experience.
As discussed during our call, we are currently working to obtain the recording from your previous contact regarding the dispute over the early debit order. If the recording verifies that you did not authorize the change, we will ensure that you are not responsible for the penalty fee.
We appreciate your patience as we conduct the necessary investigation. Please be assured that we are committed to assisting you and will take appropriate corrective measures based on our findings.
Regards,
Cell C | TN
Cell C's reply23 Jan 2025, 12:36
Official
Dear Maralize Noordman,
Thank you for getting back to us and sharing your current experience.
As discussed during our call, we are currently working to obtain the recording from your previous contact regarding the dispute over the early debit order. If the recording verifies that you did not authorize the change, we will ensure that you are not responsible for the penalty fee.
We appreciate your patience as we conduct the necessary investigation. Please be assured that we are committed to assisting you and will take appropriate corrective measures based on our findings.
Regards,
Cell C | TN
Thank you for getting back to us and sharing your current experience.
As discussed during our call, we are currently working to obtain the recording from your previous contact regarding the dispute over the early debit order. If the recording verifies that you did not authorize the change, we will ensure that you are not responsible for the penalty fee.
We appreciate your patience as we conduct the necessary investigation. Please be assured that we are committed to assisting you and will take appropriate corrective measures based on our findings.
Regards,
Cell C | TN