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MC
Michelle C

1 reviews | Active since Jun 2014

25 May 2016, 13:07

GetMore247 - THEY ARE *****ING MONEY

<p>I phoned getmore247 in December to cancel my mother's subscription. I was told that the last debit order would be in January. Whe February came, another debit order went off. I AGAIN phoned to find out why it was not cancelled. I was then told that the last debit order would be in February because of a notice period. But then it went off AGAIN in March. I HAD TO PHONE A 3RD TIME!! I asked what the reason was for the service not being cancelled yet and they could not give me a straight answer. When I asked when it will be cancelled I was told that they are not sure. I then said that if it is not cancelled immediately it means that another debit order will be going off in Apr. And the answer was "it seems that way". This is absolutely unacceptable and I see it as another means of *****ing your money!!!</p>

0
Replies (6)
Cell C
Cell C's reply26 May 2016, 07:05
Official

Thank you for posting to us.

We have requested one of our consultants to contact you and assist. Do expect communication.

Regards

Cell C | PN

MC
Michelle C's update15 Nov 2016, 11:42
Reviewer Update

Cell C is still taking money that does not belong to them.

The reply above did not bring about any solution.

Therefore....Cell Ce is using Get More (one of their products) to ***** money.

The only way to get rid of these guys is to close your bank account because canselling it does not work.

MC
Michelle C's update20 Sept 2017, 14:22
Reviewer Update
Please note that this query is still not sorted. Up to now Get More is still debiting my mother's account after we've phoned several times to cancel the service. ABSOLUTE *******!!
Cell C
Cell C's reply20 Sept 2017, 16:00
Official

Thank you for notifying us of the above.

We will ensure that this matter is sorted. Do expect communication from one of our team members.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply27 Sept 2017, 15:57
Official

Thank you for providing us with feedback, we have forwarded your response for further assistance.

Regards

Cell C | PN

MC
Michelle C's update10 Oct 2017, 11:38
Reviewer Update
No resolution to this as yet. Cell C phoned a week ago and said they would call back within 48 hours in order to get banking details of the refund......48 HOURS HAVE NOW TURNED INTO 7 DAYS If you want to resolve the problem, then do it, don't make promises that you can not keep.