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1 reviews | Active since Sept 2010

30 Aug 2017, 10:51

GetMore? More like *****more

I have one contract that has two phones on it. I noticed that I had two GetMore packagers. After inquiring it was explained that this was not allowed by Cell C and a full refund would be paid out to me within 24 to 48 hours. That was at the beginning of this month. After phoning every week, the only answer I get is that it has been escalated. Apparently Cell C has a 100 floors where things get escalated to. Again I phoned this morning and insisted on speaking the manager, which was not surprisingly, unavailable. This is actually theft. And you charge interest and Vat on this amount. Please get your hours in order!

0
Replies (5)
Cell C
Cell C's reply30 Aug 2017, 11:14
Official

We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | DA

Cell C
Cell C's reply01 Sept 2017, 11:06
Official

Danielle has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

's update01 Sept 2017, 11:37
Reviewer Update
Danielle has contacted me and nothing has happened. Is there a 0 start selection?
Cell C
Cell C's reply01 Sept 2017, 12:35
Official

Danielle contacted you and advised that someone from GetMore services will contact you for further assistance. You then received a call from Getmore services as you were advised.

Regards

Cell C | PN

's update01 Sept 2017, 12:41
Reviewer Update
No I did not receive a call from Getmore! Please stop fabricating, the only person that was helpful was Danielle. Roelien never contacted me. 1. She **** originally 2. Apparently she is doing it again.