LS
Lorna S

1 reviews | Active since Jan 2019

11 Jul 2022, 09:07

Getmore a horror courtesy of CellC

Cell c added a Get more subscription to my contract without my knowledge. I’ve tried countless times to have it removed from my package without success. I logged a call with cell c and they gave me a get more number to cancel, cause they couldn’t do it from their end. I then called the get more number. They noted my request and said a consultant will call to cancel. Consultant eventually calls, after months, to tell me that I’m not making use of my benefits. I tell him cause I want nothing to do with getmore. He still wants to tell me about benefits. Needless to say, the call ended without that thing being cancelled from my contract. What a nightmare!!

0
Replies (4)
LS
Lorna S's update11 Jul 2022, 11:51
Reviewer Update
My ID number ***
Cell C
Cell C's reply11 Jul 2022, 14:38
Official
Were you provided with a reference number for cancellation? 

^MP 
LS
Lorna S's update11 Jul 2022, 15:15
Reviewer Update
I can’t seem to find it. But if you get onto their system, there should be a record of the calls that I made to cancel that subscription. Ta
Cell C
Cell C's reply11 Jul 2022, 17:39
Official
Our team will be in touch to provide assistance. 

^MP