LS
Lorna S
1 reviews | Active since Jan 2019
11 Jul 2022, 09:07
Getmore a horror courtesy of CellC
Cell c added a Get more subscription to my contract without my knowledge. I’ve tried countless times to have it removed from my package without success. I logged a call with cell c and they gave me a get more number to cancel, cause they couldn’t do it from their end. I then called the get more number. They noted my request and said a consultant will call to cancel. Consultant eventually calls, after months, to tell me that I’m not making use of my benefits. I tell him cause I want nothing to do with getmore. He still wants to tell me about benefits. Needless to say, the call ended without that thing being cancelled from my contract. What a nightmare!!
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Replies (4)LS
Lorna S's updateReviewer Update
11 Jul 2022, 11:51My ID number ***
LS
Lorna S's update11 Jul 2022, 11:51
Reviewer Update
My ID number ***
Cell C's replyOfficial
11 Jul 2022, 14:38Were you provided with a reference number for cancellation?
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Cell C's reply11 Jul 2022, 14:38
Official
Were you provided with a reference number for cancellation?
^MP
^MP
LS
Lorna S's updateReviewer Update
11 Jul 2022, 15:15I can’t seem to find it. But if you get onto their system, there should be a record of the calls that I made to cancel that subscription. Ta
LS
Lorna S's update11 Jul 2022, 15:15
Reviewer Update
I can’t seem to find it. But if you get onto their system, there should be a record of the calls that I made to cancel that subscription. Ta
Cell C's replyOfficial
11 Jul 2022, 17:39Our team will be in touch to provide assistance.
^MP
^MP
Cell C's reply11 Jul 2022, 17:39
Official
Our team will be in touch to provide assistance.
^MP
^MP
