JC
Joseph C
1 reviews | Active since Aug 2022
07 Nov 2025, 13:44
GETMORE
on the 25/10/2025, I get a call from a Cell C Agent offering me GetMore service which is a Value added service, and he advise If you sign up you will start paying in December 2025, for the Month of November 2025 it will be on a Trial phase, you are not paying anything
On the 05/11/2025 I get my Cell C Statement GetMore is Chared at R60.00 Oct 25 & R60.00 Nov 25, I quickly called Cell C, the Agent tell me GetMore is a separate entity they cannot do anything, Then I call GetMore and they tell me. I cannot cancel this this, their are the ones who will call me and Initiate a cancelling. GetMore is a **** and I have advised them that I am taking the route to ICASA to Log a complain and the Agent told you. you can go ahead
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
07 Nov 2025, 14:05Dear Joseph Chauke,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the Get More service and the unexpected charges on your account. We understand that you were advised the service would be on a free trial during November 2025, with billing set to begin in December 2025. Based on your invoice, it appears that you have been charged the Get More joining fee as well as the subscription fees for October and November.
Please note that while Get More is a third-party service provider, we take your feedback seriously and will assist in escalating your concern to the relevant team for further investigation. One of our consultants will reach out to you shortly to provide further assistance.
Kind regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the Get More service and the unexpected charges on your account. We understand that you were advised the service would be on a free trial during November 2025, with billing set to begin in December 2025. Based on your invoice, it appears that you have been charged the Get More joining fee as well as the subscription fees for October and November.
Please note that while Get More is a third-party service provider, we take your feedback seriously and will assist in escalating your concern to the relevant team for further investigation. One of our consultants will reach out to you shortly to provide further assistance.
Kind regards,
Cell C | GN
Cell C's reply07 Nov 2025, 14:05
Official
Dear Joseph Chauke,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the Get More service and the unexpected charges on your account. We understand that you were advised the service would be on a free trial during November 2025, with billing set to begin in December 2025. Based on your invoice, it appears that you have been charged the Get More joining fee as well as the subscription fees for October and November.
Please note that while Get More is a third-party service provider, we take your feedback seriously and will assist in escalating your concern to the relevant team for further investigation. One of our consultants will reach out to you shortly to provide further assistance.
Kind regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the Get More service and the unexpected charges on your account. We understand that you were advised the service would be on a free trial during November 2025, with billing set to begin in December 2025. Based on your invoice, it appears that you have been charged the Get More joining fee as well as the subscription fees for October and November.
Please note that while Get More is a third-party service provider, we take your feedback seriously and will assist in escalating your concern to the relevant team for further investigation. One of our consultants will reach out to you shortly to provide further assistance.
Kind regards,
Cell C | GN
JC
Joseph C's updateReviewer Update
07 Nov 2025, 14:07I think I might just Cancel the Upgrade that is Suppose to start begining of December 2025, as well
JC
Joseph C's update07 Nov 2025, 14:07
Reviewer Update
I think I might just Cancel the Upgrade that is Suppose to start begining of December 2025, as well
Cell C's replyOfficial
07 Nov 2025, 14:13We’re truly sorry to hear that you’re considering cancelling your upcoming upgrade. We completely understand your frustration regarding the recent experience with the Get More service. Please allow us the opportunity to resolve this matter for you before you make a final decision. Your satisfaction is very important to us, and we’d like to ensure all your concerns are properly addressed.
Kind regards,
Cell C | GN
Kind regards,
Cell C | GN
Cell C's reply07 Nov 2025, 14:13
Official
We’re truly sorry to hear that you’re considering cancelling your upcoming upgrade. We completely understand your frustration regarding the recent experience with the Get More service. Please allow us the opportunity to resolve this matter for you before you make a final decision. Your satisfaction is very important to us, and we’d like to ensure all your concerns are properly addressed.
Kind regards,
Cell C | GN
Kind regards,
Cell C | GN
Cell C's replyOfficial
10 Nov 2025, 12:21Dear Joseph Chauke,
Johnny from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Johnny from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's reply10 Nov 2025, 12:21
Official
Dear Joseph Chauke,
Johnny from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Johnny from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's replyOfficial
12 Nov 2025, 08:36Dear Joseph Chauke,
Our support team confirmed that the upgrade has been reversed.
Thank you for allowing us the opportunity to assist.
Cell C | DA
Our support team confirmed that the upgrade has been reversed.
Thank you for allowing us the opportunity to assist.
Cell C | DA
Cell C's reply12 Nov 2025, 08:36
Official
Dear Joseph Chauke,
Our support team confirmed that the upgrade has been reversed.
Thank you for allowing us the opportunity to assist.
Cell C | DA
Our support team confirmed that the upgrade has been reversed.
Thank you for allowing us the opportunity to assist.
Cell C | DA