RK
Refilwe K
1 reviews | Active since Sept 2016
02 Aug 2023, 10:25
GetMore 247 is a ****
I received a call on 09 June 2023 to join GetMore 247. I struggled to sign in and resorted to requesting the subscription to be cancelled on 14 June 2023.
According to the terms and conditions I can cancel within 5 working days and I will not be billed. However, according to my statement, I was billed on the day I took the subscription without waiting for the 5-day grace period.
And now I am receiving communication (email and SMS) that my account is in arrears even though I cancelled within the grace period.
Could you please explain how that is possible?
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Cell C's replyOfficial
02 Aug 2023, 10:34Good day Refilwe
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Team for further investigations.
Please expect a call soon.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Team for further investigations.
Please expect a call soon.
^SM
Best regards,
Cell C's reply02 Aug 2023, 10:34
Official
Good day Refilwe
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Team for further investigations.
Please expect a call soon.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Team for further investigations.
Please expect a call soon.
^SM
Best regards,