GetLess(always) from GetMore and CellC

This is mainly a complaint about GetMore which is on the CellC website and sold as a value added service without any reference that it is a separate provider. This to my mind puts the responsibility on CellC equally for tolerating and supporting (and certainly making money from GetMore).

I have had almost unbelievably bad service from Getmore. On doing a phone upgrade I discovered that I was still being billed nearly 18months after requesting (and receiving notification of cancellation of the GETMORE247 (un) service.

I have been attempting to make contact with someone to a) cancel my service and b) refund my money but my repeated emails, numbering more than 10 at this point, seem to disappear into the GetMore Limbo.

I have not received even an automated reply from the system since speaking to Lindiwe at the "Support Centre".

And this from CellC

Dear Cell C customer, please be advised that GETMORE queries are only dealt with by GETMORE call centre, Cell C does not have access to their account as they are an external service. Regards Cell C

It beggars belief that this level of near ***** is perpetrated by a company operating with the permission and support of one of our biggest cellphone companies. When I contacted CellC to take this up, they passed the buck by claiming that GetMore is a separate service. And yet GetMore appears on the CellC website and is an authorised option that is sold by their agents.

This is completely shocking to me.

I have also been suffering from mild depression since reading HelloPeter and seeing the number of people who have been complaining of similar experiences. It seems that this overcharging and underserving is a systemic and intentional practice that is being engaged in by CellC and GetMore. This is cynical and despicable.

If 100 000 people are charged R65 per month for this "service" and 10% try to cancel you have 10000 cancellations. If 10% of these people are ignored by GetMore that makes 1000 people paying R65 per month for nothing. This amounts to R780000 per year. If you employ a CustomerIgnorer to "answer" the queries now and then for R60000 per year, CellC and GetMore are netting R720000 every year.

Does GetMore247 actually do anything for anyone? Or is it just a big **** to fleece already cash strapped customers even further.

I am hoping that someone from GetMore or CellC responds but I'm not holding my breath after nearly 2 years.