LI
Lorenzo I

1 reviews | Active since Apr 2012

01 Nov 2016, 08:35

Get your heads out of your A$$es

<p>One of your consultants contacted me to upgrade my account I have with you, as my contract was about to end. I explained to your consultant that I am not interested in either contract that I have with you and I will cancel the contract as soon as it reach it period. He explained to me that i need to contact your cancellations department. I then contacted the cancellations department and told them to cancel both contracts immediately cause its apparently a device and a data contract. I am not interested in your services. As you can see i have not used either of those two for over a year.</p> <p> </p> <p>Please check your records as i called and emailed you guys numerous times to have the contracts cancelled when the contract ends and still till this day its not done. Please cancel this *** cause you are ****ing me off. I reversed your debits and you keep on debiting my account. Make sure that the money you debited my account an amount of R297 and R198 is reversed back into my account.</p> <p> </p> <p>You are ****ingg me off. Sort our your f******* mess out and leave my f******* account alone.</p> <p> </p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply01 Nov 2016, 08:49
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply03 Nov 2016, 12:35
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN