Get the customer off my hands

Xabiso ndumndum from the service department like 6 of his collegues ensured that he and his team would send me to another department instead of help me fix the internal issue that resulted in two fiber lines being billed on one property. Xabiso refused to send an email to another department that could cancel the one line and arrange a refund. he insisted that i send the email, even though he had pulled up all of the context. I will be cancelling my fibre line and cellphone contract.