kK
kombi K
1 reviews | Active since Jan 2017
10 Feb 2020, 11:23
GET MORE services not cancelled after giving a notice to cancell
I have contacted Cell C get more Services in November 2019 cancelling the services which I was advised it was done. I received my bill statement in December , the get more option was still activate, I did make a follow up from the Cell C app on my cellphone and received acknowledgement email stating that a consulted will contact me within 48 hours which did not happen. today, I receive a statement and the get more services is still active. CELL C I am disappointed with how you treat clients, a cancellation is a cancellation and you cannot ignore that for your own benefit, I want to cancel this option and refund me the money for December and January,
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Replies (2)
Cell C's replyOfficial
10 Feb 2020, 11:34Good day Xikombiso
Thank you for getting in touch with us.
We have escalated your query with our team for assistance.
Do expect further communication.
^YM
Thank you for getting in touch with us.
We have escalated your query with our team for assistance.
Do expect further communication.
^YM
Cell C's reply10 Feb 2020, 11:34
Official
Good day Xikombiso
Thank you for getting in touch with us.
We have escalated your query with our team for assistance.
Do expect further communication.
^YM
Thank you for getting in touch with us.
We have escalated your query with our team for assistance.
Do expect further communication.
^YM
kK
kombi K's updateReviewer Update
17 Feb 2020, 11:29Good day Cell C
Once again I express my great disappointment with regards to your staff professionalism. How hard it is to cancel the services, why is it so difficult after numerous calls I get to be told the get more services is still active. Firstly, I am getting different explanations every time I follow up . I called back in January, I get to be told it will be cancelled , February, I get a confirmation that they receive my notice on the 2nd December and my 30 days notice ended on the 2nd January, but still not cancelled, reason being some one contacted me and could not get hold of me, I did not receive an SMS, or email. strange how only the get more services cancellation department cannot get hold of me but all other department can when they are selling their products. today I call back , I speak to Rose, she tells me that the activation will be effective as in today, I don't accept that Cell C. she is able to confirm by an SMS today but again you CELL C uses a phone call to confirm cancellation with the client. how? I have been calling and calling no one give me these explanation. I have given you a reasonable notice and my services should terminate on the 2nd of January not 17 March, I cannot accept that as it is your staff error not mine, Please reimburse me the money you deducted from February 2020, or else I will dispute your debit from my account. This is unacceptable and don't expect me to understand your company' s dynamics. Do our job, you have all my contact details I need services which is terminate the get more services as per my notice , the last date being the 2nd Jan 2020
Once again I express my great disappointment with regards to your staff professionalism. How hard it is to cancel the services, why is it so difficult after numerous calls I get to be told the get more services is still active. Firstly, I am getting different explanations every time I follow up . I called back in January, I get to be told it will be cancelled , February, I get a confirmation that they receive my notice on the 2nd December and my 30 days notice ended on the 2nd January, but still not cancelled, reason being some one contacted me and could not get hold of me, I did not receive an SMS, or email. strange how only the get more services cancellation department cannot get hold of me but all other department can when they are selling their products. today I call back , I speak to Rose, she tells me that the activation will be effective as in today, I don't accept that Cell C. she is able to confirm by an SMS today but again you CELL C uses a phone call to confirm cancellation with the client. how? I have been calling and calling no one give me these explanation. I have given you a reasonable notice and my services should terminate on the 2nd of January not 17 March, I cannot accept that as it is your staff error not mine, Please reimburse me the money you deducted from February 2020, or else I will dispute your debit from my account. This is unacceptable and don't expect me to understand your company' s dynamics. Do our job, you have all my contact details I need services which is terminate the get more services as per my notice , the last date being the 2nd Jan 2020
kK
kombi K's update17 Feb 2020, 11:29
Reviewer Update
Good day Cell C
Once again I express my great disappointment with regards to your staff professionalism. How hard it is to cancel the services, why is it so difficult after numerous calls I get to be told the get more services is still active. Firstly, I am getting different explanations every time I follow up . I called back in January, I get to be told it will be cancelled , February, I get a confirmation that they receive my notice on the 2nd December and my 30 days notice ended on the 2nd January, but still not cancelled, reason being some one contacted me and could not get hold of me, I did not receive an SMS, or email. strange how only the get more services cancellation department cannot get hold of me but all other department can when they are selling their products. today I call back , I speak to Rose, she tells me that the activation will be effective as in today, I don't accept that Cell C. she is able to confirm by an SMS today but again you CELL C uses a phone call to confirm cancellation with the client. how? I have been calling and calling no one give me these explanation. I have given you a reasonable notice and my services should terminate on the 2nd of January not 17 March, I cannot accept that as it is your staff error not mine, Please reimburse me the money you deducted from February 2020, or else I will dispute your debit from my account. This is unacceptable and don't expect me to understand your company' s dynamics. Do our job, you have all my contact details I need services which is terminate the get more services as per my notice , the last date being the 2nd Jan 2020
Once again I express my great disappointment with regards to your staff professionalism. How hard it is to cancel the services, why is it so difficult after numerous calls I get to be told the get more services is still active. Firstly, I am getting different explanations every time I follow up . I called back in January, I get to be told it will be cancelled , February, I get a confirmation that they receive my notice on the 2nd December and my 30 days notice ended on the 2nd January, but still not cancelled, reason being some one contacted me and could not get hold of me, I did not receive an SMS, or email. strange how only the get more services cancellation department cannot get hold of me but all other department can when they are selling their products. today I call back , I speak to Rose, she tells me that the activation will be effective as in today, I don't accept that Cell C. she is able to confirm by an SMS today but again you CELL C uses a phone call to confirm cancellation with the client. how? I have been calling and calling no one give me these explanation. I have given you a reasonable notice and my services should terminate on the 2nd of January not 17 March, I cannot accept that as it is your staff error not mine, Please reimburse me the money you deducted from February 2020, or else I will dispute your debit from my account. This is unacceptable and don't expect me to understand your company' s dynamics. Do our job, you have all my contact details I need services which is terminate the get more services as per my notice , the last date being the 2nd Jan 2020