NI
Nasreen I

1 reviews | Active since May 2013

08 Jan 2018, 12:48

Get more facility USELESS - Gives Cell C a bad reputation

Good day

This is the 2nd time that I am having an issue with this service on Cell C. I cancelled this facility in September and now just received a sms being billed for it. Upon calling the call center I was told that this package was reactivated on the 8th of Nov 2017, can someone please advise who authorized reactivation??????? Whoever it is, can you please request payment from them.

I have made payment for my 2 Cell C contracts so Please ensure that this matter is sorted out ASAP so that the accounts does not get suspended AGAIN due to errors on your side as you have *********** staff who do not know the meaning of "Cancel"

Awaiting your response

0
Replies (4)
Cell C
Cell C's reply08 Jan 2018, 13:11
Official

Thank you for bringing this matter to our attention.

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our team members will follow up on this matter and assist. Do expect communication.

Regards

Cell C | DA

Cell C
Cell C's reply15 Jan 2018, 08:55
Official

Moses attempted to get hold of you with no success. Please refer to the email sent to you.

Regards

Cell C | DA

NI
Nasreen I's update17 Jan 2018, 08:52
Reviewer Update
Hi This is the most useless and pathetic cellular network who have a bunch of idiots employed who are getting paid for nothing as it is very clear that nobody knows how to do their jobs. I have been calling you guys for a week since I PAID MY CELL C Contract only and was billed for Getmore which I cancelled last year in September. I called you guys 9 times so far right up until yesterday to make sure that my contract will not be suspended and my line wont be blocked simply because CELL C AND GETMORE dont know what the heck they doing!!! @ Fisani, you assured since 2 days ago that my line will not be blocked as you informed Cell C and I should ignore the sms that I received, I called you again yesterday and was told that you will return my call, however all I got from you was a mail. Seems like all you'll do is apologies for making peoples lives miserable and messing up yet you guys keep making the same mistake @ Moses, Cell C does not even respond to mails and when you call and request to go through to the billing department, you have to explain and then you get transferred to Getmore, yet Cell C is the problem now as they do not seem to communicate and they still block your lines and dont follow up with the accounts department! Please take note that this is the 2nd time that you guys have inconvenienced us. The first time was in Sept - Oct last year my line was blocked for over a month due to the 2 departments who dont know how to carry out duties which they are employed to do. Also, Getmore indicated that they paid the monies to Cell C for the last mess up which Cell C pocketed anyways yet you guys still suspend lines even though my Cell C contracts are paid up! You guys make me sick, now watch me put this all over media, please contact me urgently as since the lines are blocked I am unable to contact you. I am going to cancel the 2 contracts and move to Vodacom/MTN. Be ready to explain to the papers how *********** you guys are.
Cell C
Cell C's reply17 Jan 2018, 09:25
Official

We will look into the matter and revert back to you.

Regards

Cell C | DA