1 reviews | Active since Jan 2012
Get More - Cell C ****
So Cell C and their partner Get More managed to get me on a call, where the consultant wasn't very clear with her instructions. I understood that I would get a message to join Get More and only when I click the activate link would it trigger the service. Much to my surprise, its on my next cell c bill without me clicking or agreeing to anything. I called Cell C on the 28th of July, to dispute and they gave me the number for Get More, I phoned them and got a reference number and said the consultant would phone me back. She didn't. I then called again on the 12th of August and again was told the consultant would phone me. Again no one phoned me. Today the 22nd of August I have phoned both Get More and Cell C - Get More say they can't hear me - well thanks Cell C for that network coverage that works so well. And Cell C tell me they cannot do anything about it - even though it is on their billing to me every month. I have been with Cell C for well over 10 years - maybe its time I change as I don't really see why I should tolerate them *****ing my money!
Thank you for reaching out and sharing your experience with us.
We sincerely apologize for the confusion and inconvenience caused regarding the Get More service activation and the ongoing billing issue.
Please be assured that your feedback is important, and we fully understand your frustration. We are committed to resolving this matter as a priority. Your case will be escalated to our support team for investigation and assistance.
We truly value your loyalty over the past 10 years and are dedicated to restoring your confidence in our service.
Thank you for your patience and understanding.
Regards,
Cell C | NT
Thank you for reaching out and sharing your experience with us.
We sincerely apologize for the confusion and inconvenience caused regarding the Get More service activation and the ongoing billing issue.
Please be assured that your feedback is important, and we fully understand your frustration. We are committed to resolving this matter as a priority. Your case will be escalated to our support team for investigation and assistance.
We truly value your loyalty over the past 10 years and are dedicated to restoring your confidence in our service.
Thank you for your patience and understanding.
Regards,
Cell C | NT
Thank you so much for your kind words! We’re delighted to hear that your matter was resolved quickly and that you were kept updated throughout the process.
We have shared your positive feedback with our team.
If you need any further assistance, please don’t hesitate to reach out.
Regards,
Cell C | RM
Thank you so much for your kind words! We’re delighted to hear that your matter was resolved quickly and that you were kept updated throughout the process.
We have shared your positive feedback with our team.
If you need any further assistance, please don’t hesitate to reach out.
Regards,
Cell C | RM
