PJ
PRANISHA J
1 reviews | Active since Jul 2016
17 Sept 2024, 14:13
GET MORE CANCELLATION
Being charged for Get More service that I did not sign up for. 2 Weeks since I logged a call and still no resolution nor feedback. I have been a loyal customer for over 20 years and this is the pathethic service we receive. I contacted CELL C again today 17th September and was told that the money that was deducted is not refundable, and still no cancellation has been done. So it means I have to pay again at the end of September for a service i dont use.
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Cell C's replyOfficial
17 Sept 2024, 15:20Dear Pranisha Jugmahan,
Thank you for bringing this matter to our attention.
We value your loyalty and the support you have shown us over the years, and we apologize for the frustration and inconvenience this issue has caused you. This does not reflect the level of service we aim to deliver to our customers. Please be assured that this will be escalated to our support team for further investigation, and we will provide you with feedback shortly.
Cell C | GM
Thank you for bringing this matter to our attention.
We value your loyalty and the support you have shown us over the years, and we apologize for the frustration and inconvenience this issue has caused you. This does not reflect the level of service we aim to deliver to our customers. Please be assured that this will be escalated to our support team for further investigation, and we will provide you with feedback shortly.
Cell C | GM
Cell C's reply17 Sept 2024, 15:20
Official
Dear Pranisha Jugmahan,
Thank you for bringing this matter to our attention.
We value your loyalty and the support you have shown us over the years, and we apologize for the frustration and inconvenience this issue has caused you. This does not reflect the level of service we aim to deliver to our customers. Please be assured that this will be escalated to our support team for further investigation, and we will provide you with feedback shortly.
Cell C | GM
Thank you for bringing this matter to our attention.
We value your loyalty and the support you have shown us over the years, and we apologize for the frustration and inconvenience this issue has caused you. This does not reflect the level of service we aim to deliver to our customers. Please be assured that this will be escalated to our support team for further investigation, and we will provide you with feedback shortly.
Cell C | GM