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Phumlani M

1 reviews | Active since Sept 2015

10 Jan 2017, 01:03

Get more 247 poor service

<p>On the 8th of December 2016 I have cancelled my subscription to getmore I was advised that my request has been logged (ref no. ********** 59). today I have checked my statement and I have been billed for December 2016 and January 2017 yet I have joined on the 6th December 2016 and then cancelled on 8th December 2016.</p> <p>I called the customer service, the consultant advised that he can see on the system that I have cancelled on the 8th and I even followed up on the 10th December 2016.</p> <p>This is so disgusting I need getmore to reverse the charges!!!</p>

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Replies (2)
Cell C
Cell C's reply10 Jan 2017, 07:27
Official

Thank you for bringing this matter to our attention. Apologies for the inconvenience caused.

We have requested one of our team members to follow up on this matter and assist. Do expect communication.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply10 Jan 2017, 12:30
Official

Lungi confirmed that she has contacted you and provided feedback on this matter.

Regards

Cell C | DA

Best regards,