GET IT services

Good day,<br> <br> On 21 January 2016 after going through my cellphone accounts I found that i have been billed for Get It services which I cancelled in October 2014(as confirmed by the call center agent Lezanne call reference number ***). She then told me I asked for it to be reinstated during August 2015. I didn't ask for the reinstating as I found the service useless, I was paying for something not used hence the cancellation. She advised me that she would log a request for them to pull the call where I requested the reinstating of this. She advised it would take between 2 - 4 working days. I followed up on 25 January again, where the call center agent then told me it's still being investigated. Today, more then 2 weeks later I call and same story. This is very annoying as I pulled my bills from October 2014 and noticed that they never even stopped billing me although I requested this. <br> <br> This kind of treatment of customers is unacceptable.