General Lack of care

Contract upgrade required a new SIM to fit the new phone. At no point was a SIM swap explained to my 83 your old mother. Four calls to various CellC customer service numbers, been transfered from followup to SIM Swap, back to followup, to customers service, back to SIM swap with not result. The the promise of a return call which did not happen. A fouth call to the 084145 number eventually after the third run around ended with a lady who said that it was sorted out. Obviously not. Today, many direct posts to the CellC Facebook page did generate a response but to tell me nothing new. Follow up messages and posts still have not ben responded to.

A simple SIM swap for a pre-paid client is completed and RICA'ed within the hour, this is now more than 24 hours from time of inception and still no result.

It is a complete lack of service, no empathy for their client and do not care about their average rating here of 1.58 out of 5. Wow.