Gatvol, Sick and Tired of Cell-C

My phone was ****** yesterday with my cell-c sim card which I have had for about 2 year. So today I bought a new phone and went in to Cell C - Watercrest Mall to do a sim-swap, and guess what!!! My sim card is not registered under my name and before you start asking where I bought the sim card initially it was at a Cell C - Pinetown. Now they have requested that I go into a police station to get an affidavit done for them to consider the sim swap which will be a process. Mind you this phone I use for work purposes and all my banking is done on this sim which I am now made aware is registered under someone elses name who is male and used a passport to register the sim. By the way beginning of 2017 I had issues with the same sim when I blocked my phone and called Cell-C for my puk and I was told that they do not have access to my info on the sim as it is registered with some blu something, I went from pillar to post until this was sorted, well I even posted it on HelloPeter. Before I forget the consultant at Cell-C recommended that to sort out the issue as quick as possible I just need to port my number to another provider (how is that instead of sorting the issue you chase the client away)!!!!!