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Venecia K

1 reviews | Active since Sept 2021

20 Sept 2021, 08:28

GATVOL OF CELL C ACCOUNTS DEPARTMENT .

Again CELL C HAS STILL NOT RESOLVE MY COMPLAIN. AGAIN I PHONED THIS MORNING TO CHECK AFTER 3 DAYS NOTHING AS YET HAVE THE CREDITED ME WITH THE R350 SINCE APRIL 2021. PLUS I HAVE MADE PAYMENTS TO COVER WHAT THEY SAID MY ACCOUNT IS IN ARREARS WITH R788.17 ON THE 9 SEPTEMBER THE 10TH ITS ANOTHER AMOUNT ,SPOKE TO NUMEROUS CUSTOMER CARE AGENTS . THE 788 WAS COVERED WITH 2 PAYMENTS ONE OF 359 AND ONE OFF 440 . THEN I PAID R600 ON THURSDAY 16 th OFF SEPTEMBER 2021 AND THEYBTELLIN ME THIS MORNING ITS STILL NOT REFLECTING ,AND THE R350 THEY MUST CREDIT ME WITH SINCE APRIL MUST COVER MY SEPTEMBER PAYMENTS. IM DONE WITH CELL C THUS IS MY LAST CONTRACT EVER WITH THEM . I SEE ALOT OFF PEOPLE HAVE ISSUES WITH CELL C SO IM GOING TO DO THE 1ST STEP AND TAKE THEM TO NEWS PAPER . GATVOL OF CELL C . THEY SAID THEY GOING TO CALL ME ON THE 15 OR 16 OF SEPTEMBER NOTHING NO COMMUNICATION NOTHING. IM JUST SOOOOO DISGUSTED WITH CELL C AT THIS POINT .

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Replies (1)
Cell C
Cell C's reply20 Sept 2021, 09:12
Official
Good day Venecia 

 Thank you for letting us know about this. 

We are looking into this issue and hope to resolve it promptly and accurately. 

^YM