G A T V O L !!!!!!!!!!!!

Oky... here is my story.... again... for the LITERAL 13th time...

As i am currently typing here, Im holding for Cell C Legal department for the last 59:53 minutes to try solve my problem... (The previous time i held on for 40min, and got cut off!!!)

I have been a Cell C client for more than 10 years!! And have been paying my Top-Up contract EVERY month on the VERY 1st of EVERY month, EVER SINCE i have had this contract.

Now last month they suspended my services, I phoned in to fine out what is going on, only to find Cell C made a mistake, and they reconnected.

on 26 October 2017 I received a SMS " Your Cell C account is still in arrears. Your service will be suspended today.Cell C" I immediately phoned to find out what is going on ...again... I explained it all to the the lady on the other end, she then said my service will not be suspended as i am not in arrears and that they sent out bulk messages, so i might have gotten the wrong SMS... true as nuts as soon as i put the phone down, MY SERVICE WAS SUSPENDED!!!!!!!!!!!!!!! I HAD TO PHONE AGAIN to get reconnected. And ever after that call...nothing happened.. now im on my 3rd call for the day to reconnect my phone...

EVENTUALLY a nice lady gets me as a caller, and she tries to actually assist me, switches back my phone and she escalated my problem to the accounts/billing department.

I am apparently behind on my account with R335.00 I wanted to know for what, now here the interesting part... The lady helping me now says it is because I have missed 2 payments in 2015!!!!!!! WHAT BS IS THIS???!!!

Then i refuse to pay it as it is 2 years ago, and has no relevance to NOW, and Also wanted to know why NO ONE ever picked it up?? ( I was behind as i just upgraded and had a new installment but by the 3rd month of the new contract i paid it all up to date, and have proof of it!!) The lady said she will investigate furthermore due to me refusing to pay.

I then receive a call back... "Your behind on your account because the payments dates changed" (WHAT DOES THIS MEAN TO ME???) I have been paying my Account the 1st of EVERY MONTH for the past 10 YEARS!!! Why should this now effect me????????

Again I refused to pay, as this is NOT my problem... I have spoken to over 10 people and told my story to over 10 people to try and sort out my account... NO LUC****!!!!!!!! And now I cant upgrade as they needed to re-score me, but couldn't do that either because now im handed over to the LEGAL department... *&%$ knows WHY?????????

I am due for an upgrade on the 11 November 2017 but i will unfortunately be cancelling my loyalty to Cell C, if this is the poor service people get after being a loyal customer for so long, I honestly don't know...

And i also don't understand for a top up with cell C its R899.99 per month and with Vodacom for a top up it is R649 pm ??? Cant seem to get that!!

I AM VERY DISGUSTED WITH CELL C. I CAN NOT EVEN START TO TELL YOU HOW MUCH TIME I HAVE WASTED TRYING TO FIX YOUR ****-UP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My lawyer will now take this matter to the small claims court.

Regards Surette