FURIOUS CUSTOMER

<p>So I have been paying c-surance since 2013 when I got my S4. My phone was seamlessly replaced last year with no hassle. However now that I have to take my phone in for repairs I suddenly don't have insurance because Cell C changed service providers (Hollard to Finrite) apparently they cannot find my profile on their data based but my account is being debited monthly (how do they have my baking details?). </p> <p> </p> <p>I have been trying to book my phone for repairs for the past 3 months without any success, they requested for a 3 months bank statement which I gladly provided (even gave them 6 months) I still haven't received any feedback from Cell C till this day. </p> <p> </p> <p>My next step is to escalate this to the ombudsman for them to refund me. </p>