DL
Dimakatso L

1 reviews | Active since Jun 2026

07 Jun 2026, 09:27

Furious Cell C Customer

I am currently facing a serious problem with Cell C, last year after loosing my job I called them to arrange for full settlement and cancellation of my WiFi SIM card contract as I was nolonger going to get money on monthly basis, they told me to pay R2117.70 for cancellation and call after 3 days to tell them that I want to cancel the contract which I did and sent proof of payment, later on I got a call saying that I need to pay 3hundred and something for commitment which I paid, this year around March Cell C started debiting again I called and asked what happened to to the money that I paid they said they allocated it to other months which I did not agree to, and they said they will retrieve the calls that I made to cancel the contract, they did get hold of those but nothing was done they continued debiting. Last month they called me saying that I need to pay 680 to cancel the cotract, I did. Make that payment and went to local Cell C to report That I want that contract cancelled, they told me to pay 3hundred and something again for commitment, I am really not going to pay another amount, what happened to the money that I have paid, it’s more that the contract was about, and now it is affecting my credit score, can I kindly get help. Cell C is a ****. It overcharges customers, they are still debiting even now and I’m disputing it, I’m not a fool, and their service is poor with rude service providers

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Replies (3)
Cell C
Cell C's reply07 Jun 2026, 09:33
Official
Dear Dimakatso,

Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.

We understand your concern regarding the cancellation process, repeated charges, and the impact this has had on your account and credit profile. We also acknowledge your dissatisfaction with the conflicting information received from different support channels.

Please note that we will escalate your case for a full end-to-end review of:
• Your cancellation request and related call logs
• All payments made towards settlement and cancellation
• The allocation of funds and debit order activity
• The final contract status and any remaining balance, if applicable

A senior support consultant will be assigned to investigate and provide you with a clear and final resolution.

We appreciate your patience while we work to resolve this matter thoroughly.

Cell C | BMT

Best regards,

Cell C
Cell C's reply08 Jun 2026, 15:38
Official
Dear Dimakatso L,

Johnny from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.

Cell C | DA

Best regards,

Cell C
Cell C's reply10 Jun 2026, 12:04
Official
Hi Dimakatso,

Hope you are well.

We have attempted to contact you regarding the issue you raised; however, we have been unable to reach you on the number provided.

Could you kindly share an alternative contact number so that our Support Team can get in touch and assist you further?

Cell C | GM

Best regards,