NvdW
Natasja van der Walt
1 reviews | Active since Dec 2015
29 Aug 2022, 06:26
FURIOUS
Well almost 3 months later and I am still waiting for my ****le.
Helpful (0)
Replies (24)0
Replies (24)
Cell C's replyOfficial
29 Aug 2022, 09:06Dear Natasja
Thank you for the review.
We have received the follow-up on your existing query.
Your case *** was closed as there is no ID copy attached to have the ***** Department investigate.
Please send a certified copy of your ID for assistance to ***.
^NZ
Thank you for the review.
We have received the follow-up on your existing query.
Your case *** was closed as there is no ID copy attached to have the ***** Department investigate.
Please send a certified copy of your ID for assistance to ***.
^NZ
Best regards,
Cell C's reply29 Aug 2022, 09:06
Official
Dear Natasja
Thank you for the review.
We have received the follow-up on your existing query.
Your case *** was closed as there is no ID copy attached to have the ***** Department investigate.
Please send a certified copy of your ID for assistance to ***.
^NZ
Thank you for the review.
We have received the follow-up on your existing query.
Your case *** was closed as there is no ID copy attached to have the ***** Department investigate.
Please send a certified copy of your ID for assistance to ***.
^NZ
Best regards,
NvdW
Natasja van der Walt's updateReviewer Update
29 Aug 2022, 10:16Please go look at your emails I did send a copy of my ID through in the beginning of July!
This is what cell c has caused me:
Lack of income for almost 3 months, which results me into not having funds that I was hoping for. I do not even have enough money for food for the month, because you guys are not coming to the party! As I said before that ****le is to make extra money! You guys just don't give a ****ing ****! All I get is these stupid ****ing answers all the time:
We have received the follow-up on your existing query.
Your case *** was closed as there is no ID copy attached to have the ***** Department investigate.
Please send a certified copy of your ID for assistance to ***.
^NZ
SEND ME MY ****** ****LE I HAVE SENT EVERYTHING THROUGH AND THIS IS NOW NOT FARE ON ME AS THE CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This is what cell c has caused me:
Lack of income for almost 3 months, which results me into not having funds that I was hoping for. I do not even have enough money for food for the month, because you guys are not coming to the party! As I said before that ****le is to make extra money! You guys just don't give a ****ing ****! All I get is these stupid ****ing answers all the time:
We have received the follow-up on your existing query.
Your case *** was closed as there is no ID copy attached to have the ***** Department investigate.
Please send a certified copy of your ID for assistance to ***.
^NZ
SEND ME MY ****** ****LE I HAVE SENT EVERYTHING THROUGH AND THIS IS NOW NOT FARE ON ME AS THE CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NvdW
Natasja van der Walt's update29 Aug 2022, 10:16
Reviewer Update
Please go look at your emails I did send a copy of my ID through in the beginning of July!
This is what cell c has caused me:
Lack of income for almost 3 months, which results me into not having funds that I was hoping for. I do not even have enough money for food for the month, because you guys are not coming to the party! As I said before that ****le is to make extra money! You guys just don't give a ****ing ****! All I get is these stupid ****ing answers all the time:
We have received the follow-up on your existing query.
Your case *** was closed as there is no ID copy attached to have the ***** Department investigate.
Please send a certified copy of your ID for assistance to ***.
^NZ
SEND ME MY ****** ****LE I HAVE SENT EVERYTHING THROUGH AND THIS IS NOW NOT FARE ON ME AS THE CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This is what cell c has caused me:
Lack of income for almost 3 months, which results me into not having funds that I was hoping for. I do not even have enough money for food for the month, because you guys are not coming to the party! As I said before that ****le is to make extra money! You guys just don't give a ****ing ****! All I get is these stupid ****ing answers all the time:
We have received the follow-up on your existing query.
Your case *** was closed as there is no ID copy attached to have the ***** Department investigate.
Please send a certified copy of your ID for assistance to ***.
^NZ
SEND ME MY ****** ****LE I HAVE SENT EVERYTHING THROUGH AND THIS IS NOW NOT FARE ON ME AS THE CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NvdW
Natasja van der Walt's updateReviewer Update
29 Aug 2022, 10:18And futher more you guys told me the ****le will be delivered and that the case was already under investigation!
SO WHERE THE HELL IS MY ****LE???
SO WHERE THE HELL IS MY ****LE???
NvdW
Natasja van der Walt's update29 Aug 2022, 10:18
Reviewer Update
And futher more you guys told me the ****le will be delivered and that the case was already under investigation!
SO WHERE THE HELL IS MY ****LE???
SO WHERE THE HELL IS MY ****LE???
Cell C's replyOfficial
29 Aug 2022, 17:12Hi Natasja
Have you resent a certified copy of your ID so that our team can continue the investigate the matter? If not, please have it sent to ***.
^MP
Have you resent a certified copy of your ID so that our team can continue the investigate the matter? If not, please have it sent to ***.
^MP
Best regards,
Cell C's reply29 Aug 2022, 17:12
Official
Hi Natasja
Have you resent a certified copy of your ID so that our team can continue the investigate the matter? If not, please have it sent to ***.
^MP
Have you resent a certified copy of your ID so that our team can continue the investigate the matter? If not, please have it sent to ***.
^MP
Best regards,
NvdW
Natasja van der Walt's updateReviewer Update
30 Aug 2022, 09:29Excuse me????? I have re send it. I want answers. You clearly don't know what your talking about or what is going on.
NvdW
Natasja van der Walt's update30 Aug 2022, 09:29
Reviewer Update
Excuse me????? I have re send it. I want answers. You clearly don't know what your talking about or what is going on.
NvdW
Natasja van der Walt's updateReviewer Update
30 Aug 2022, 09:31How does what you are saying makes any sense? When this was the reply on email?
What I want to know is when the below is going to happen, as it is nearly 3 months of waiting!!!!!
Dear Natasja Please ignore the feedback received requesting an I.D copy The request to replace the router has been approved and the device has been ordered from the manufacture due to as not having stock in our warehouse Because of the delay of delivering the router, your request for compensation/credit has been escalated to management and we are awaiting feedback RegardsMpho
What I want to know is when the below is going to happen, as it is nearly 3 months of waiting!!!!!
Dear Natasja Please ignore the feedback received requesting an I.D copy The request to replace the router has been approved and the device has been ordered from the manufacture due to as not having stock in our warehouse Because of the delay of delivering the router, your request for compensation/credit has been escalated to management and we are awaiting feedback RegardsMpho
NvdW
Natasja van der Walt's update30 Aug 2022, 09:31
Reviewer Update
How does what you are saying makes any sense? When this was the reply on email?
What I want to know is when the below is going to happen, as it is nearly 3 months of waiting!!!!!
Dear Natasja Please ignore the feedback received requesting an I.D copy The request to replace the router has been approved and the device has been ordered from the manufacture due to as not having stock in our warehouse Because of the delay of delivering the router, your request for compensation/credit has been escalated to management and we are awaiting feedback RegardsMpho
What I want to know is when the below is going to happen, as it is nearly 3 months of waiting!!!!!
Dear Natasja Please ignore the feedback received requesting an I.D copy The request to replace the router has been approved and the device has been ordered from the manufacture due to as not having stock in our warehouse Because of the delay of delivering the router, your request for compensation/credit has been escalated to management and we are awaiting feedback RegardsMpho
NvdW
Natasja van der Walt's updateReviewer Update
30 Aug 2022, 09:32I am posting everything here, so that the rest of South Africa can see how *********** Cell C is!
NvdW
Natasja van der Walt's update30 Aug 2022, 09:32
Reviewer Update
I am posting everything here, so that the rest of South Africa can see how *********** Cell C is!
NvdW
Natasja van der Walt's updateReviewer Update
30 Aug 2022, 13:41Just to let you know, I have now gone to the National Consumers Commission. To wait this long from 10 June 2022 is simply unacceptable at this point, as it is 30 August 2022 already. It is 81 days later and you guys treat this as none urgent. You don't care about your customers or their well being. I am now done!
NvdW
Natasja van der Walt's update30 Aug 2022, 13:41
Reviewer Update
Just to let you know, I have now gone to the National Consumers Commission. To wait this long from 10 June 2022 is simply unacceptable at this point, as it is 30 August 2022 already. It is 81 days later and you guys treat this as none urgent. You don't care about your customers or their well being. I am now done!
Cell C's replyOfficial
30 Aug 2022, 13:52Hi Natasja
Kindly note that Mr. Ndlovu has confirmed that the router has been ordered.
We have requested for an update on the delivery date.
^NZ
Kindly note that Mr. Ndlovu has confirmed that the router has been ordered.
We have requested for an update on the delivery date.
^NZ
Best regards,
Cell C's reply30 Aug 2022, 13:52
Official
Hi Natasja
Kindly note that Mr. Ndlovu has confirmed that the router has been ordered.
We have requested for an update on the delivery date.
^NZ
Kindly note that Mr. Ndlovu has confirmed that the router has been ordered.
We have requested for an update on the delivery date.
^NZ
Best regards,
NvdW
Natasja van der Walt's updateReviewer Update
30 Aug 2022, 13:59That does not say anything to me! It was ordered and coming to me in July and never delivered! When will I receive communication regards a credit/compensation loss of 1000$ for 3 months?????
NvdW
Natasja van der Walt's update30 Aug 2022, 13:59
Reviewer Update
That does not say anything to me! It was ordered and coming to me in July and never delivered! When will I receive communication regards a credit/compensation loss of 1000$ for 3 months?????
Cell C's replyOfficial
30 Aug 2022, 15:37We apologise for the inconvenience and frustration this matter has caused, we will only be able to offer compensation for the months billed(& you had no service) once the router has been delivered however we are unable to compensate for loss of income.
Best regards,
Cell C's reply30 Aug 2022, 15:37
Official
We apologise for the inconvenience and frustration this matter has caused, we will only be able to offer compensation for the months billed(& you had no service) once the router has been delivered however we are unable to compensate for loss of income.
Best regards,
NvdW
Natasja van der Walt's updateReviewer Update
30 Aug 2022, 21:26When will I be getting the router? We'll come up with a better compensation or I will take this to court. You guys waisted so much of my time and still I don't have my router.
NvdW
Natasja van der Walt's update30 Aug 2022, 21:26
Reviewer Update
When will I be getting the router? We'll come up with a better compensation or I will take this to court. You guys waisted so much of my time and still I don't have my router.
Cell C's replyOfficial
31 Aug 2022, 17:03Hi Natasja van der Walt
Once it has been received and processed, then our team will advise accordingly.
^MP
Once it has been received and processed, then our team will advise accordingly.
^MP
Best regards,
Cell C's reply31 Aug 2022, 17:03
Official
Hi Natasja van der Walt
Once it has been received and processed, then our team will advise accordingly.
^MP
Once it has been received and processed, then our team will advise accordingly.
^MP
Best regards,
NvdW
Natasja van der Walt's updateReviewer Update
02 Sept 2022, 12:323 Days later and no Router!!!!!! Time to take action now. I AM DONE!!!!!!!!!!!!!!!!!!
NvdW
Natasja van der Walt's update02 Sept 2022, 12:32
Reviewer Update
3 Days later and no Router!!!!!! Time to take action now. I AM DONE!!!!!!!!!!!!!!!!!!
NvdW
Natasja van der Walt's updateReviewer Update
05 Sept 2022, 12:37It is 5 September 2022 and still no router!
NvdW
Natasja van der Walt's update05 Sept 2022, 12:37
Reviewer Update
It is 5 September 2022 and still no router!
Cell C's replyOfficial
05 Sept 2022, 13:09Hi Natasja van der Walt
We apologize for the delay.
The matter is currently being followed up. Our team will be in touch.
^MP
We apologize for the delay.
The matter is currently being followed up. Our team will be in touch.
^MP
Best regards,
Cell C's reply05 Sept 2022, 13:09
Official
Hi Natasja van der Walt
We apologize for the delay.
The matter is currently being followed up. Our team will be in touch.
^MP
We apologize for the delay.
The matter is currently being followed up. Our team will be in touch.
^MP
Best regards,
NvdW
Natasja van der Walt's updateReviewer Update
05 Sept 2022, 14:41What matter? You guys have been saying the same ****** thing for 3 months!
NvdW
Natasja van der Walt's update05 Sept 2022, 14:41
Reviewer Update
What matter? You guys have been saying the same ****** thing for 3 months!
NvdW
Natasja van der Walt's updateReviewer Update
06 Sept 2022, 11:58And yet I hear absolutely nothing. It is exactly 3 months after I received my laptop, but still no router! You guys just don't give a ****!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NvdW
Natasja van der Walt's update06 Sept 2022, 11:58
Reviewer Update
And yet I hear absolutely nothing. It is exactly 3 months after I received my laptop, but still no router! You guys just don't give a ****!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cell C's replyOfficial
07 Sept 2022, 20:11Our Team will be in touch to update you on your query.
^TN
^TN
Best regards,
Cell C's reply07 Sept 2022, 20:11
Official
Our Team will be in touch to update you on your query.
^TN
^TN
Best regards,
NvdW
Natasja van der Walt's updateReviewer Update
08 Sept 2022, 11:17When?????????????????????????????????????????????????????????????????????????????????
I have been waiting for you guys for 3 ****** months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have been waiting for you guys for 3 ****** months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NvdW
Natasja van der Walt's update08 Sept 2022, 11:17
Reviewer Update
When?????????????????????????????????????????????????????????????????????????????????
I have been waiting for you guys for 3 ****** months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have been waiting for you guys for 3 ****** months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NvdW
Natasja van der Walt's updateReviewer Update
08 Sept 2022, 11:20You say 24-48 hourse. Go back on your history, this is my 5th complaint on hele peter about not receiving my router! But yet all I get told the whole time is to wait!
NvdW
Natasja van der Walt's update08 Sept 2022, 11:20
Reviewer Update
You say 24-48 hourse. Go back on your history, this is my 5th complaint on hele peter about not receiving my router! But yet all I get told the whole time is to wait!
NvdW
Natasja van der Walt's updateReviewer Update
08 Sept 2022, 11:20Will be sending this post to the National Consumer Commission too.
NvdW
Natasja van der Walt's update08 Sept 2022, 11:20
Reviewer Update
Will be sending this post to the National Consumer Commission too.
NvdW
Natasja van der Walt's updateReviewer Update
09 Sept 2022, 12:38Another 2 days later and NO ONE HAS PHONED ME!!!!!!!!!!!!!!!!!!
NvdW
Natasja van der Walt's update09 Sept 2022, 12:38
Reviewer Update
Another 2 days later and NO ONE HAS PHONED ME!!!!!!!!!!!!!!!!!!
Cell C's replyOfficial
09 Sept 2022, 14:49Good day Natasja
Please accept our sincerest apologies as we follow up on this matter.
^NT
Please accept our sincerest apologies as we follow up on this matter.
^NT
Best regards,
Cell C's reply09 Sept 2022, 14:49
Official
Good day Natasja
Please accept our sincerest apologies as we follow up on this matter.
^NT
Please accept our sincerest apologies as we follow up on this matter.
^NT
Best regards,