FURIOUS AND FRUSTRATED.

someone has obtained a cell c contract using my id number, how i know this ....i did my own investigation since Cell C failed to assist me. I live in Pretoria and the contract was taken in Bloemfontein, Mimosa mall Edgars on the 21st of December 2018. When i explained this to a customer care agent at Cell C, she insisted that their records reflect that i been having a contract since 2011. you take money from my account without my permission still.... and this is messing my record. You take different amounts on different dates anytime when you feel like it. I requested that you send me the contract that you claim i signed and the debit order authorization and to date haven't received any call or feedback from you. Today , you debited my account again and there are no funds. PLEASE STOP DEBITING MY ACCOUNT AT LEAST UNTIL YOU CAN PROVE THAT I DO NOT HAVE A CONTACT WITH YOU. You are not giving me feedback and you claim someone tried to contact me. I always have my phone with me and i have never received any call from you.