Furious

I am so fed-up with Cell C. Have only had problems with them. We upgraded our contracts and the new contract was to be in effect from 01 December 2019., however on my statement I noticed that I was paying the exact amount as previously even though the new contract was cheaper.

When I contacted the call centre I was told by the agent that I was being billed for BB10(or something) and when I enquired what that was I was told it was black berry services, just to make it clear, I NEVER had a black berry with Cell C, not did I ask for Black berry services, we asked for a recurring data bundle to add to the data we received based on our service plan. She then went back onto my profile and informed me that I was being billed for that since my previous upgrade. When we upgraded in 2017 at the Cape Gate Cell C store the agent added it to my account without me knowing what it was, he told us that our contract itself was exactly the same as our previous contract only the phones are different due to the upgrade, he also did not explain to me that the BB10 thing was black berry services. We were told it was a normal recurring data plan.

The call center agent immediately removed it from my account and logged a dispute as I have been paying for a service I did not ask for, for 2 years, equivalent of months worth of contract fees. And requested a refund.

The feedback I received was, "she used it so she will pay for it" when I asked for proof that I in fact "used" black berry services I was told that I do not have itemized billing on my account and therefor they cannot give me proof. (Yet, according to them I used it)

I then requested the dispute to be escalated again, and I was told the same thing. They have since suspended my services, and that when They in fact owe Me money.