EK
Eugene K
1 reviews | Active since Jun 2014
06 Nov 2023, 16:51
*****fully giving out new contracts instead of upgrading existing contract
+-3-4 weeks ago I got a call from cell c saying I am eligible for an upgrade and I decided to do an upgrade. I received the device on the 17th of October and put it away in the cupboard along with the sim card as I first wanted to get a cover and screen protector. Last week Friday I got another call from cell c telling me I am due for an upgrade, being a bit confused I informed the sales person I already upgraded, the salesman then told me that the contract I am currently on has in fact not been upgraded and upon further investigation I learned that the person I originally spoke to regarding an upgrade did not upgrade my current line but gave me a new contract and line. I specifically told the salesman and asked him to upgrade my current contract and if in fact it is my current contract being upgraded, as to which the salesman rep**** yes.
I have subsequently spend most of the day on the line with consultants from cell c and have been sent from pillar to post without any resolution. I am totally appalled by the service departments lack of knowledge and customer service. I have spoken to 13 consultants and not one can give me a clear answer as to what I must or they can do to rectify not my fault but their fault.
I though Telkom was bad when I still had a landline but the incompetence from cell c staff leaves much to the imagination. They want me to pay penalties for cancelling a contract and the device that I never asked for. I have a contract why would I want another. Anybody with some grey matter between their ears from cell c sort this problem out, I will be cancelling my debit order as well and please send me a lawyers letter as my lawyer will have a field day with you bunch of *********** clowns. Do go and listen to your recordings which will show I asked for an upgrade on my existing contract and get rid of the clown that sold me a new line *****ulently.
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Replies (7)0
Replies (7)
Cell C's replyOfficial
06 Nov 2023, 17:54Dear Eugene wolfaardt
Thank you for bringing this to our attention. The matter will be investigated and rectified. Please accept our sincerest apologies in this regard.
We will contact you within 24 hours.
Regards
Cell C|NT
Thank you for bringing this to our attention. The matter will be investigated and rectified. Please accept our sincerest apologies in this regard.
We will contact you within 24 hours.
Regards
Cell C|NT
Cell C's reply06 Nov 2023, 17:54
Official
Dear Eugene wolfaardt
Thank you for bringing this to our attention. The matter will be investigated and rectified. Please accept our sincerest apologies in this regard.
We will contact you within 24 hours.
Regards
Cell C|NT
Thank you for bringing this to our attention. The matter will be investigated and rectified. Please accept our sincerest apologies in this regard.
We will contact you within 24 hours.
Regards
Cell C|NT
EK
Eugene K's updateReviewer Update
08 Nov 2023, 19:23So tonight just after 5 pm I get a call from an agent informing me they listened to the recordings and found I requested an upgrade and not a new line or contract. He then asked me if the phone has been collected from me and I told him no one arranged anything with me. He said that he will arrange for the phone to be collected and inform me about it. Happy days, well not really.
Half past six I get another call from cell c this time a lady informing me that she also listened to the recordings. She tried for almost 20 minutes to get me to say that I ordered a new line because according to her I asked or imp**** I want a new line which is absolutely b****e, I kept on repeating that I requested an upgrade seeing that the initial call was from them offering me an upgrade. Once again cell c your staff is absolutely ***********, trying to get me to admit to something I did not request or consent to. They want me to drive 60 kilometers to listen to a recording. How can one agent say I did not request a new line and another say I did. Come and pick up your phone and cancel the invalid contract given to me by one of your clowns and do my upgrade as I requested in the beginning or I will cancel my contract I have currently and take my business elswewhere.
Half past six I get another call from cell c this time a lady informing me that she also listened to the recordings. She tried for almost 20 minutes to get me to say that I ordered a new line because according to her I asked or imp**** I want a new line which is absolutely b****e, I kept on repeating that I requested an upgrade seeing that the initial call was from them offering me an upgrade. Once again cell c your staff is absolutely ***********, trying to get me to admit to something I did not request or consent to. They want me to drive 60 kilometers to listen to a recording. How can one agent say I did not request a new line and another say I did. Come and pick up your phone and cancel the invalid contract given to me by one of your clowns and do my upgrade as I requested in the beginning or I will cancel my contract I have currently and take my business elswewhere.
EK
Eugene K's update08 Nov 2023, 19:23
Reviewer Update
So tonight just after 5 pm I get a call from an agent informing me they listened to the recordings and found I requested an upgrade and not a new line or contract. He then asked me if the phone has been collected from me and I told him no one arranged anything with me. He said that he will arrange for the phone to be collected and inform me about it. Happy days, well not really.
Half past six I get another call from cell c this time a lady informing me that she also listened to the recordings. She tried for almost 20 minutes to get me to say that I ordered a new line because according to her I asked or imp**** I want a new line which is absolutely b****e, I kept on repeating that I requested an upgrade seeing that the initial call was from them offering me an upgrade. Once again cell c your staff is absolutely ***********, trying to get me to admit to something I did not request or consent to. They want me to drive 60 kilometers to listen to a recording. How can one agent say I did not request a new line and another say I did. Come and pick up your phone and cancel the invalid contract given to me by one of your clowns and do my upgrade as I requested in the beginning or I will cancel my contract I have currently and take my business elswewhere.
Half past six I get another call from cell c this time a lady informing me that she also listened to the recordings. She tried for almost 20 minutes to get me to say that I ordered a new line because according to her I asked or imp**** I want a new line which is absolutely b****e, I kept on repeating that I requested an upgrade seeing that the initial call was from them offering me an upgrade. Once again cell c your staff is absolutely ***********, trying to get me to admit to something I did not request or consent to. They want me to drive 60 kilometers to listen to a recording. How can one agent say I did not request a new line and another say I did. Come and pick up your phone and cancel the invalid contract given to me by one of your clowns and do my upgrade as I requested in the beginning or I will cancel my contract I have currently and take my business elswewhere.
EK
Eugene K's updateReviewer Update
13 Nov 2023, 17:57Can somebody with some gray matter between their ears and not in their ass get this problem sorted, it seems the ringmaster lets his ******s run freely around. After many calls and agents agreeing with me that the contract given to me is invalid as per recordings and me wanting to upgrade the matter is still not resolved. Today for the umpteenth time I got a call to ask if the phone for the contract in question has been collected and once again I had to inform them that no one arranged anything with me. This matter has been dragging on for more than two weeks, surely some intelligent life exist at cell c which can resolve the issue, this is the worst service I've ever experienced. The agent called Philisiwe that has been contacting me after 5 pm on many occasions was supposed to contact me on Friday between one and two pm which never happened. She is also the one that has been in disagreement with the other agents in trying to get me to agree that I insisted on a contract but she keeps pushing me to admit it. Tonight she phoned again to ask if the phone was collected but turned around and said I wanted a new contract. Do not let this brain dead oxygen ***** contact me again, two other agents agreed with me. I have 5 reference numbers but still this issue is not resolved. Sort this **** out cell c or I will come collect the recordings and take it to the ombudsman and my lawyer.
EK
Eugene K's update13 Nov 2023, 17:57
Reviewer Update
Can somebody with some gray matter between their ears and not in their ass get this problem sorted, it seems the ringmaster lets his ******s run freely around. After many calls and agents agreeing with me that the contract given to me is invalid as per recordings and me wanting to upgrade the matter is still not resolved. Today for the umpteenth time I got a call to ask if the phone for the contract in question has been collected and once again I had to inform them that no one arranged anything with me. This matter has been dragging on for more than two weeks, surely some intelligent life exist at cell c which can resolve the issue, this is the worst service I've ever experienced. The agent called Philisiwe that has been contacting me after 5 pm on many occasions was supposed to contact me on Friday between one and two pm which never happened. She is also the one that has been in disagreement with the other agents in trying to get me to agree that I insisted on a contract but she keeps pushing me to admit it. Tonight she phoned again to ask if the phone was collected but turned around and said I wanted a new contract. Do not let this brain dead oxygen ***** contact me again, two other agents agreed with me. I have 5 reference numbers but still this issue is not resolved. Sort this **** out cell c or I will come collect the recordings and take it to the ombudsman and my lawyer.
EK
Eugene K's updateReviewer Update
14 Nov 2023, 13:07I have not recieved any feedback yet, refer my case to a senior customer complains officer and get back to me. I have already given my financial institution instruction to deny the debit order. Arrange for the collection of the phone and give me the upgrade I requested as per the recordings, surely it can not be this difficult to sort out the issue. On the advice of legal aid I will give grace until the end of the work week and if it is not sorted I will lay a charge of ***** against cell c and forward the matter to the ombudsman and National consumer commission. Sort this out.
EK
Eugene K's update14 Nov 2023, 13:07
Reviewer Update
I have not recieved any feedback yet, refer my case to a senior customer complains officer and get back to me. I have already given my financial institution instruction to deny the debit order. Arrange for the collection of the phone and give me the upgrade I requested as per the recordings, surely it can not be this difficult to sort out the issue. On the advice of legal aid I will give grace until the end of the work week and if it is not sorted I will lay a charge of ***** against cell c and forward the matter to the ombudsman and National consumer commission. Sort this out.
EK
Eugene K's updateReviewer Update
14 Nov 2023, 13:41No where on the recordings do I say I want a new line or contract, I was phoned initially because I was due for a contract so why would I cancel a line. I talked to my husband over the weekend and we decided I do not need two phones and the a34 would suffice. I also did not agree to have my contract canceled, why cancel if I am do for an upgrade and I have been using the same number for years.. Two of your agents agree with me that I did not request a new line or contract but that I asked for an upgrade. Monday when I spoke to the agent I specifically asked for an upgrade and was told by the agent on the line it was for an upgrade. Please forward the recordings to my email ***. Cancel the invalid contract and give me the upgrade like I asked for.
EK
Eugene K's update14 Nov 2023, 13:41
Reviewer Update
No where on the recordings do I say I want a new line or contract, I was phoned initially because I was due for a contract so why would I cancel a line. I talked to my husband over the weekend and we decided I do not need two phones and the a34 would suffice. I also did not agree to have my contract canceled, why cancel if I am do for an upgrade and I have been using the same number for years.. Two of your agents agree with me that I did not request a new line or contract but that I asked for an upgrade. Monday when I spoke to the agent I specifically asked for an upgrade and was told by the agent on the line it was for an upgrade. Please forward the recordings to my email ***. Cancel the invalid contract and give me the upgrade like I asked for.
EK
Eugene K's updateReviewer Update
14 Nov 2023, 14:10This is not Eugene, you are speaking to Laura, I am the one who spoke to your agent, I repeated my self asking if this is an upgrade over the phone as to which he responded yes, two of you agents agree with me end of story cancel the contract. I see there is quite allot of complaints on hellopeter regarding contracts given or renewed without consent, seems to be your modus operandi. Refer this case to upper management and let them call me.
EK
Eugene K's update14 Nov 2023, 14:10
Reviewer Update
This is not Eugene, you are speaking to Laura, I am the one who spoke to your agent, I repeated my self asking if this is an upgrade over the phone as to which he responded yes, two of you agents agree with me end of story cancel the contract. I see there is quite allot of complaints on hellopeter regarding contracts given or renewed without consent, seems to be your modus operandi. Refer this case to upper management and let them call me.
EK
Eugene K's updateReviewer Update
21 Nov 2023, 13:15Absolutely pathetic service from cell c, stay away from them. After 3 weeks, 9 reference numbers and a call from a manager on the 15th of November and not getting back to me nothing has been sorted. I want an upgrade and not the new contract, is there nobody at cell c who can sort this out.
EK
Eugene K's update21 Nov 2023, 13:15
Reviewer Update
Absolutely pathetic service from cell c, stay away from them. After 3 weeks, 9 reference numbers and a call from a manager on the 15th of November and not getting back to me nothing has been sorted. I want an upgrade and not the new contract, is there nobody at cell c who can sort this out.