JA
Jaims A
1 reviews | Active since Sept 2021
13 Sept 2021, 10:04
Full disclosure required from Cell C
This morning I needed to take an airtime advance from Cell C. This is something I do fairly regularly and because I had a few calls to make, I took advantage of the max amount allowed - R40. R40 is a fairly simple number to recharge with from my bank account, Cell C charges a fee of R1.10 for every airtime advance. This morning they gave me the advance of R40 but in R10 blocks. I therefore got charged R1.10 for every recharge. I think this is a plain ripoff and unfair practice. If the bank can give me R40 in one transaction, why must Cell C do it in 4 transactions? Is this their way of disguising theft?
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
13 Sept 2021, 10:17Good day Jaims
Thank you for reaching out to us.
It is stated in the Terms and Conditions that "Where a customer selects the “Max” option the airtime is delivered in R10 units and an access fee of R1.10 per R10 unit delivered is applicable".
For more information, please refer to https://www.cellc.co.za/cellc/get-airtime-emergency-airtime;jsessionid=MyTeNa5PGkcJu2z1TSG9u8Gh6uZJbp5YQipFRyT-mp_qPxIIn-R8!***!-***#!#collapseTwo.
^SM
Thank you for reaching out to us.
It is stated in the Terms and Conditions that "Where a customer selects the “Max” option the airtime is delivered in R10 units and an access fee of R1.10 per R10 unit delivered is applicable".
For more information, please refer to https://www.cellc.co.za/cellc/get-airtime-emergency-airtime;jsessionid=MyTeNa5PGkcJu2z1TSG9u8Gh6uZJbp5YQipFRyT-mp_qPxIIn-R8!***!-***#!#collapseTwo.
^SM
Best regards,
Cell C's reply13 Sept 2021, 10:17
Official
Good day Jaims
Thank you for reaching out to us.
It is stated in the Terms and Conditions that "Where a customer selects the “Max” option the airtime is delivered in R10 units and an access fee of R1.10 per R10 unit delivered is applicable".
For more information, please refer to https://www.cellc.co.za/cellc/get-airtime-emergency-airtime;jsessionid=MyTeNa5PGkcJu2z1TSG9u8Gh6uZJbp5YQipFRyT-mp_qPxIIn-R8!***!-***#!#collapseTwo.
^SM
Thank you for reaching out to us.
It is stated in the Terms and Conditions that "Where a customer selects the “Max” option the airtime is delivered in R10 units and an access fee of R1.10 per R10 unit delivered is applicable".
For more information, please refer to https://www.cellc.co.za/cellc/get-airtime-emergency-airtime;jsessionid=MyTeNa5PGkcJu2z1TSG9u8Gh6uZJbp5YQipFRyT-mp_qPxIIn-R8!***!-***#!#collapseTwo.
^SM
Best regards,