****en up service from cellc insurance

So a month ago I upgraded and got a new phone on the 8th November I have been calling Csurance since than to update my insurance and it’s only been hell getting different information from different agents in the call center and stores than I was told to cancel the insurance for the older phone and to take out new insurance documents were emailed and I filled it in and took it to the store so guess what today I call in and no I still don’t have insurance on my phone so I wonder if my phone gets ****** or damaged than what I must still ****en pay it’s nkce to just take money but url can’t do the ****en proper thing and train your staff properly now we must suffer and nobody can give me answers as to why my phone is not insured I should have just listened to my gut and cancelled this ****en contract cos cellc is useless????????????