****ED UP CELL C

Cell C debit my account for R268.99 on 25/02/2018, my normal installment that i pay on my contract on a monthly basis is R199, i called the call center to find out what is going on, they said that i owe them for December and the R268.99 is a penalty for December and I would have to pay another R268.99 on 27/2/2018. Now i called my bank, they said that there was no attempted whatsoever on my account from Cell C, according to Cell C i had insufficient funds in my account, however from the 05/12/2017 up until the 27/01/2018 there were over R10 000 in my account.

Number 1 - Please show me when was the attempted made in December Number 2 - Why Should i pay for a Penalty twice when according to Cell C i only missed a payment in December Number 3 - Who will pay for all my bank charges that Cell C debit my account when it suited them

I need someone to call me back urgently because i am not going to pay for people who did not bother to do their jobs correctly, I have my bank statement for DEC/JAN/FEB and nowhere on my DEC statement does it reflect that Cell C attempted to debit my account.

This is not the first time this bull **** is happening, and those call center agents have absolutely no customer service s****s because they ****ing rude.