Frustration beyond words

Where to start. If I could give them negative stars I would give them an infinite amount. On the 14th February 2018 I asked to be upgraded to a package that consisted of 100 Gb anytime data and 100Gb nite time data for R899. That package loaded was incorrect and from there it all went downhill straight to frustration city. The following day I created a query to ask why I never received the pro rata midnight data and I was told the query would be resolved in 48 hours. I called the following week and I was told that they would be listening to recordings and would get back to me at the end of the day. This was on the 19th. 20th came still no call. So I called in every day from the 20th and I was told the same excuse that someone is listening to the recordings. This carried on up until the 27th. When I asked to speak to a manager I was told that there is no managers available on the upgrade floor as well as customer care floor. Finally on the 27th someone called and said that I didn’t say I wanted the package of 100gb anytime data and 100gb nighttime data only for me to tell her which recording to listen to. They finally admitted they were at fault but at this time I was already frustrated and asked to be put back on my previous package. I was told they can’t do so and can only put me back onto a smartdata 5(5Gb anytime +5Gb night time +promo 5 anytime +promo 5 night). I agreed to take that package and put my 1 months cancellation notice in. I only received on the 1 March 5Gb anytime but I get 20Gb nighttime. I decide not to worry to much about it. I then get my statement today which shows I will be billed R2800 at the end of March. On the statement it shows I got on the 28th 100Gb LTE-A as well as 2 x 50GB LTE-A as well as 2 x pinnacle 150 contracts. So I call in again and create another query once again being told 24-48hrs for resolution. With all this frustration I decide to call upgrades department to ask about the smartdata 5 package which I didn’t receive all my benefits of. I speak 1 consultant and she tells me I must speak to a Maggie in another department and she will transfer me there. Instead she transferred me to the retentions menu. So I go to another agent and she does the exact same thing. So finally I get to another agent and she tells me she will have log a case also.

All in all I don’t think I will be a customer of cell c come may. End of this month I will be putting in my cancellation notice for my other number then I can Port to a better more deserving network.

Oh also I will not be paying for all the contracts that were added to my account. I will be cancelling the debit order to make sure of that.