Frustration and Disappointment: Unacceptable iPhone Order Experience

I am experiencing deep frustration and disappointment regarding my recent experience with Cell C’s iPhone order process. I have always been a loyal customer, but the current situation has left me questioning the level of service I can expect from Cell C. On the 3rd of august, I placed an order for the iPhone 14 max, eagerly anticipating the upgrade to enhance both my personal and professional life. The online ordering process was smooth, and I eagerly awaited the arrival of my new device. However, as of today's date, I am still without any information about the shipment of my order or even an estimated delivery date. The lack of transparency regarding my order's status has not only inconvenienced me but has also affected my trust in your company's commitment to customer satisfaction. I have been a loyal customer for several years and have recommended your products to friends and family. However, this experience has tarnished my perception of your brand's reliability and customer service. I find it extremely perplexing that you would advertise a product when you have no stock of it. I myself have had to contact cell c numerous times with all of them being clueless about the ETA of my phone blaming it on the upcoming release of the iPhone 15 which I have NO INTEREST IN. Why does every other service provider have stock but not cell c? I will not settle for anything less but cell c really needs to step it up. I urge you to improve your communication strategies and customer service processes to prevent similar situations in the future and to show your commitment to delivering exceptional service.