Frustration

<p>CellC CEO</p> <p> </p> <p>Phoning CellC is a frustration with all the questions one has to answer before one can speak to someone and try and solve your problem.</p> <p> </p> <p>One first have to give your cell phone number to the operator which I cannot see the need for as the number should be displayed on your system.</p> <p> </p> <p>Then you have to supply your ID, your address, your home phone number, how you pay your account and which bank you use, and the also when the debit order is debited to your account.</p> <p> </p> <p>After this nonsens you state your problem only to be told you would be transferred to the correct section.</p> <p> </p> <p>Then you have to be frustrated again and have to answer all these questions a second time.</p> <p> </p> <p>This is very unproductive and a lot of nonsens. When I phone my broker which handles my investments, I don’t have to be frustrated in this manner.</p> <p> </p> <p>Why can’t the operator first establish what you want to ask, and then, if you want to change something on you contract verify your details?</p> <p> </p> <p>Just think how much easier it would be to make an enquiry and how much CellC can save on telephone costs.</p> <p> </p> <p>Maybe the reason for all this nonsense is for some company to benefit from the unnecessary long phone call.</p> <p> </p> <p>Another frustration is when my wife has a technical problem with her CellC phone and the operator refuses to solve the problem when I phone before he has spoken to her and again frustrated her with all these questions.</p> <p> </p> <p>Please investigate if it is really necessary for this nonsense and make a phone call to CellC something that does not frustrate your clients.</p>