Frustrating Service!! What's going on at Cell C??

I have been waiting for a phone since mid December. Different excuses every time I follow up and the attitude of most of the agents is not helpful either. They alternate between out of stock/in stock with almost every call - at some point I was told the dispatcher is on leave - Is this the only dispatcher?!. The final straw was when I called yesterday, Lebogang (an agent) said they do not have stock, I told him I was told they had stock by an agent I had previously spoken to (who had said the phone is in process of dispatch). I advised Lebogang to listen to the recordings of our conversations, following this he said they had stock but the agent I had spoken to did not book the phone to be dispatched to me, now they again do not have stock!!!!. I asked to speak to the manager but was told they were in a meeting. I followed up a few hours later and was told the phone will be dispatched to the couriers yesterday (this was Sechaba). Today, some rude lady, said they out of stock and Sechaba was looking at the wrong handset, she purported that the manager would just tell me what she is saying. Such Frustration! Do they want to give me the phone or not?? Please assist!