Frustrating Service & Refusal to Cancel Paid-Off Contract

I am extremely disappointed with Cell C’s service. I had a laptop contract (Packard Bell, S/N: PBMCL***) which was paid off last month, yet I am struggling to cancel it along with the router and insurance policy.

The cancellation process is a nightmare, the store told me to call, and the consultant I spoke to was rude, unhelpful, and refused to assist.

I’ve paid insurance for years, yet when my laptop was accidentally damaged, Cell C refused to fix it.

Today’s call left me angry, disappointed, and completely dissatisfied.

I do not want any further contracts with Cell C. I demand immediate cancellation of my laptop contract, router, and insurance, with written confirmation that no further charges will apply.

This experience has been unacceptable, and unless resolved urgently, I will escalate my complaint further.