Frustrating service received from Cell C

I am very angry at how Cell C with its World Wide Advisory Service is handling my device insurance claim. On

On the 27th February 2023 I lost my phone and reported the loss both to the police and Cell C. Cell C advised me that they will lodge a claim once I had the case number. On the 1st March 2023 I submitted my documents at Maponya Mall, Cell C were I received a horrible service which I have since escalated to Cell C complaint department. Since then I received different emails contradicting themselves regarding my complaint. One email suggest that that they do not have my details to address my complaint. Another email assures me that the complaint is dealt with. Another email has asked me to re-escalate the matter to TPHD. One complaint has caused so much confusion for no reason. Back to my claim, from the 1st March I did not hear anything from Cell C or its devise insurance department. On the 4th March I called the insurance department and I was told that Maponya Mall Cell C was advised to tell me to send the box of the phone, a message that was never relayed to me. On my complaint to Cell C I also cc'd World Wide Advisory Service who reported that they've received my claim and awaiting for a detailed explanation on how I lost my phone. Again, this message was never communicated to me. I rep**** on the very same email giving account how I suspect I lost my phone. Minutes later I received an email confirming that my claim had now been sent to Underwriters. This was Monday morning. Today it is Thursday the claim is still with underwriters. The person assisting me told me that it takes 7 days. I find this response unacceptable and unfair. for the fact that internal protocol prescribes 7 days it does not take away the urgency and speed required to address issues especially when one has comp**** with all the paper work required. This is frustrating from all forms and a hallmark of bad service.