Frustrating service from Cell C online.

Extremely frustrated... Our local Cell C shop closed down a few months ago. The nearest shop is about 45min drive from us. Decided that it will be better to upgrade online instead of having to drive. Biggest mistake! Phoned Cell C to upgrade, decided on a device and was told that the phone will be delivered within 7 working days. 7 working days went past, no phone and no communication from Cell C. I phoned Cell C on the 9th working day to follow up. I was bounced from one consultant to another when I finally reached someone that could assist only to be told that my phone has not been shipped yet because the device is out of stock. Why was I not told in the first place that the device was out of stock? I asked how long will it take and they could not give me an answer. I left it for a couple of weeks and phoned back again, no stock. I decided that I can't wait any longer and would rather drive to the nearest shop. I asked that the upgrade be cancelled. The lady told me she has escalated the matter and someone will be in contact with me shortly. After a week of no communication, I phoned in again just to be told that this was never done! The consultant said that she would escalate the matter and someone will be in contact with me within 24-48 hrs. We will see if this happens. A very frustrating experience. At this point I feel like cancelling the contract completely and going to a service provider that has an actual shop near by.