Frustrating service and not supplying information

I was due for an upgrade over a year ago but, by choice, did not upgrade. After numerous calls from Cell C to upgrade, I eventually upgraded on 10/07/15 only to be told the phone was out of stock & will be available in 2 weeks. However, on 14/07/15 the phone was delivered to me but the new contract & T&C's were not delivered. I informed Cell C. I have not yet activated the new contract & haven't even opened the box containing the new cellphone but today, 15/07/2015, I was recharged with minutes & data on the new contract. My existing contract was not cancelled as I was also recharged with airtime on the existing contract today. Does this now mean that I have 2 contracts & am supposed to pay for both?!!!<br> <br> I am at my wits end dealing with Cell C. I have made numerous calls to Cell C & most of the call centre agents are frustrating to deal with & for some reason we aren't allowed to speak to the team leaders. The customer service at Cell C is shocking. <br> <br> I want a copy of the new contract immediately & I want to know why Cell C recharged me on both contracts when I didn't activate the new contract. I will cancel all my contracts with Cell C if this problem is not resolved asap!