Frustrating service and extremely disappointed customer of 14 years of loyalty

Hi

I have an on going complaint with Cell C since January yet they have been unable to resolve the matter. I have been a loyal customer for over 13 years.

They misplaced my debit order in January then double debited in February hence i noticed an issue and called Cell C to find out why my debit order was not the standard amount of R1050.

They informed me my debit order January was allocated incorrectly and their back office team would sort it out, but they have not sorted my account since.

I have resorted to Hello Peter and did make a payment as i don't want to ruine my credit bureau.

I currently don't know where i stand with this account and every time they continue to debit me the account goes unpaid and they add a R70 fee.

I require the billing team to review my account and correct it so i able to settle what i rightfully owe.

I will never deal with Cell C agian most unprofessional, rude and ******** customer service both on line and in store, not even the Durban Gateway staff were able to assist me.

Please help me resolve this matter urgently.