Frustrating

This is really annoying this matter was supposedly escalated 3 days ago an agent calls me to have me explain my situation which I have to do each and everytime they ask the same questions with zero solutions. Now the agent that called me today tells me she will escalate to a different department and has the nerve to tell me I need to wait another 24-48 hours how absurd is that???? WELL I NOT GOING TO WAIT ANOTHER 48 HOURS I NEED TO GET BACK TO JHB TODAY MY MOTHER OS ON HER DEATH BED AND I NEED TO SEE HER THIS WEEKEND I NEED TO BE ABLE TO ACCESS THE USSD CODE TO ACCESS A NEW PIN TODAY!!! IF MY MOTHER DOES BEFORE I GET TO SEE HER IT WILL BE YOUR FAULT! I DONE ASKING FOR ASSISTANCE I DEMANDING IT NOW!!!

Still no feedback! I honestly don't know what more do to to get assistance. This is really stressful. No sense or urgency

No assistance! No1 has since gotten back to me. Ii really need this sorted

When will I get an update what is the issue I'm really stressed I can't even send sms and I have enough airtime I just need the ussd to work please

What's frustrating about this is if I don't come on here I don't get an update. It's just gone quiet. I've given you ample time yet still no resolution. When will this be sorted? Your customer service is appalling

This issue is still not resolved. It's a month now that I'm unable to use my bank ussd codes. Cellc your service is beyond pathetic to say the least. I get no feedback unless I come on here and rant. Ridiculous how many times is this damn query going to be escalated with no resolution. I want this sorted today still or I'm taking the matter further! You made me buy a whole new Sim card and did a Sim swap yet the issue remains unresolved. I'm tired of this

My issue remains unresolved. I'm writing a complaint to the ombudsman. I'm tired

I've tried ro do my own research on my end as I was instructed 2 weeks ago to do a swim swap as it might be the Sim card, with that done it now rules out that the problem is not the aim card it has to be something on your end, because it's not just with one bank ussd code it's all bank ussd codes that I can't access I have followed up with each and every one of the banks they've checked with their technical team and the issue is confirmed with proof that it's not on their end. I fail to understand why you cannot get to a solution. Have you checked to see if USSD/Value-Added Services profile is either not provisioned or *******ed has this been refreshed? Can I please have proof via email that my matter is and has been worked on. I want proof to see that the technical team is working on this. I need all this for my comaint to the ombudsman. I'm tired 9f being told every day the matter is being worked on. Send me proof so I can send through a formal complaint

Noone has come back to me. It's like you just say things with no actions. I am an unhappy customer and you people are doing nothing to resolve my issue I'm tired of hearing the same story every single day. No actions, no resolution. I want this to be sorted. I'm going to loose so much money because of not being able to access certain banking ussd. And I don't even think your company will recover any costs. It's ridiculous how long this is taking. I'm very frustrated at your lack of urgency in this matter. I have gone forth with my complaint at the ombudsman

How far is this issue? I have contacted the bank as the agent who called me yesterday instructed and they told me all is clear on their side I need to contact my network provider. Also I have contacted a technical who advised me to ask you to do the following :This is not a handset or SIM issue. I have done a SIM swap and tested the number on multiple devices. The USSD issue persists across all services. Please escalate to your Core Network Team for a full rebuild of my MSISDN profile on the HLR/HSS, ensuring USSD and VAS services are re-provisioned from scratch. This appears to be a *******ed or incomplete provisioning case, possibly a routing fault to the USSD gateway. Please log it as a number-level provisioning fault, not just a network fault

I am honestly tired of this issue still not being resolved you people are costing me so much money having to call every day, calling the bank calling technical assistance I just can't anymore my mental health cannot stand this I have no access to my own money I can't do anything it's been a month my bills need to get paid I even had to rush to the emergency room because I am so stressed out and every ****ing day you escalate who the **** you escalating to someone in damn Mars???! I need this sorted

No feedback to date every time I come on hear I'm told it's been escalated for urgent assistance but never get an update unless I come on this platform. I feel like you people just tell me it's escalated to keep me at bay. Now it's been over a month. No resolution. You are leaving me with no choice but to seek legal assistance. Please give me a person I can have my legal representative contact so we can take matters further

And I will be exposing you to social media as wellw with all of this communication as well as thep0

Phone calls. I'm tired of your pathetic non service

To date no one has gotten back to me. You say my case is a priority yet there's no resolution to date. No update no one ever calls me I have to be the one constantly following up, I have to be the one to ask. Why is this taking so long please stop giving me generic responses because you never did what you say you will do. It's going over a month now that I'm having this issue and no one even tries to resolve my issue. I want answers how far is the process and what have you done I want proof emailed to me stop telling me you ensured my case is a priority because it's not stop lying and just ****ing sort out my damn issue. You people have zero customer service and you are not worried of our wellbeing. It's appalling to say the least.