GJ
Giovanni J
1 reviews | Active since Mar 2019
04 Mar 2019, 15:41
Frustrated with your 1Mbps upload speed network
I laid a complaint in January sometime regarding the network speed in our area. An agent called me to say there is nothing they can do about it because the towers are full, they closing the complaint ticket i opened.
So why are they still accepting more LTE contracts if the towers are full?
I'm tired of paying in access of R500/month for 1Mbps download speed and 0.5Mbps upload speed.
Please either sort out this **** or cancel my contract without any cancellation cost.
I have this contract for +-3yrs now.
Very frustrating
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
04 Mar 2019, 15:45Good afternoon Giovanni
We have referred this matter to the relevant department for assistance. Apologies for the poor service you have been experiencing.
Do expect communication.
Regards
Cell C |PN
We have referred this matter to the relevant department for assistance. Apologies for the poor service you have been experiencing.
Do expect communication.
Regards
Cell C |PN
Cell C's reply04 Mar 2019, 15:45
Official
Good afternoon Giovanni
We have referred this matter to the relevant department for assistance. Apologies for the poor service you have been experiencing.
Do expect communication.
Regards
Cell C |PN
We have referred this matter to the relevant department for assistance. Apologies for the poor service you have been experiencing.
Do expect communication.
Regards
Cell C |PN
Cell C's replyOfficial
05 Mar 2019, 09:27Mpho has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply05 Mar 2019, 09:27
Official
Mpho has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN
GJ
Giovanni J's updateReviewer Update
09 Apr 2019, 15:13Hi Cell C,
It is the 9th April today. I have been trying for almost 2 months to cancel this contract.
You guys are more than happy to deduct monies from my account but not willing to fix up your network or cancel my contract.
It's also been more than a month also that the LTE router was collected from my place.
I have tried on numerous occasions to call speak to Ellon Govender in the cancellations department but he keeps avoiding my calls.
I'm fed up speaking to staff who can't assist me and don't know what they talking about.
Can I please have someone who knows how to cancel a contract to call me, or even get Ellon's boss to call me.
for the coming month I will put a block on my account so that CellC cannot deduct any more monies from my account until you sort out this query.
Fed-up with *********** CellC and Mr Ellon Govender
GJ
Giovanni J's update09 Apr 2019, 15:13
Reviewer Update
Hi Cell C,
It is the 9th April today. I have been trying for almost 2 months to cancel this contract.
You guys are more than happy to deduct monies from my account but not willing to fix up your network or cancel my contract.
It's also been more than a month also that the LTE router was collected from my place.
I have tried on numerous occasions to call speak to Ellon Govender in the cancellations department but he keeps avoiding my calls.
I'm fed up speaking to staff who can't assist me and don't know what they talking about.
Can I please have someone who knows how to cancel a contract to call me, or even get Ellon's boss to call me.
for the coming month I will put a block on my account so that CellC cannot deduct any more monies from my account until you sort out this query.
Fed-up with *********** CellC and Mr Ellon Govender